Lead Customer Success Manager
hace 3 días
Lead Customer Success Manager, EnterpriseWe’re on a mission at Product School…… to empower people to build better productsAs the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations.Delivered live by globally recognized instructors, our certifications empower our 15,000+ graduates to build better products, lead more effective teams, and deliver better results.In addition to offering the industry’s most recognized Product Management certifications, we publish a wealth of free content online, hold regular career fairs, and host the world's premier Product conference: ProductCon.Joining Product School means……you’re coming aboard at an exciting time: we have established an incredible product with a strong product-market fit that is beloved by customers, (check out our reviews on Course Report, Yelp, and Quora). We need you to help supercharge our momentum to accelerate our growth.Product School fast facts…We are scaling fast, and bolstered by Series A funding from Leeds IlluminateWe are acutely focused on growing Enterprise businessWe are a dynamic global team that works fully remotely across Mexico, Spain, and the USWe come together online and in-person for events and team-buildingThe Role:A critical part of the success of the Enterprise Client Success team, you’ll be responsible for helping retain and grow enterprise accounts through high-touch engagement delivery, planning and partnership. The ideal candidate is super organized, a very effective communicator and obsessed with customer satisfaction; they come with a strong sense of end-to-end ownership, able to balance quality with urgency and are highly accountable.What you'll do:Be the face of Product School: Deliver a world-class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics.Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience.Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers.Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support.This role could be a good fit for you if:You have 5+ years of experience in enterprise account management, senior customer success, strategic partnerships and/or professional training support.You are an effective and concise communicator with strong listening & communication skills.You have a bias for action; you can effectively triage and think on your feet to problem solve.You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say ‘no’.You are organized with outstanding project and task management skills.You have a strong attention to detail & critical thinking/strategic thinking.You are a team player.You are fluent in English, both written and oral (Required).The perks:Remote First - our team works remotely across multiple countries and time zonesMedical, Dental, and Vision Coverage in the US - support for additional coverage is available in SpainCompany Team Offsites and Coworking - we believe that remote-first doesn’t mean remote-onlyFree Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to exploreMonthly Internet Reimbursement - we support our team, wherever they’re working fromParental leaveWe require that candidates be located in the country/countries specified. We are unable to hire outside of the country/countries specified or provide or take over sponsorship at this point in time. Applicants MUST be authorized to work in the listed country of hire without sponsorship.EEOCAt Product School, we don't just accept differences--we embrace, support, and celebrate the things that make each of us unique and benefit our employees, services, and community. We’re proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
#J-18808-Ljbffr
-
Customer Success Manager
hace 3 semanas
España Trellix A tiempo completoThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the...
-
Lead Customer Success Manager
hace 2 semanas
España Product School A tiempo completoLead Customer Success Manager, Enterprise We’re on a mission at Product School… … to empower people to build better products! As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations. In addition to offering the industry’s most recognized Product Management...
-
Sr Customer Success Manager
hace 3 semanas
España SAS A tiempo completoSr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
-
Customer Success Manager
hace 2 semanas
España Loyal Guru A tiempo completoAbout Loyal GuruLoyal Guru is the leading Customer Data Platform for retailers to collect and activate their omnichannel customer data in a single view. This data can be used to create micro-segments based on purchase behavior and to launch hundreds of 1:1 personalized offers and loyalty programs, improving consumer-retailer relationships across every...
-
Sr Customer Success Manager
hace 2 semanas
España SAS - Global A tiempo completoJob Description Sr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
-
Customer Success Manager
hace 3 semanas
España OpenNebula Systems A tiempo completoFor over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds. If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...
-
Customer Success Manager
hace 2 semanas
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
-
Customer Success Manager
hace 2 semanas
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
-
Customer Success Manager
hace 4 semanas
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
-
Customer Success Manager
hace 2 meses
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
-
Customer Success Manager
hace 3 semanas
España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 3 semanas
España Clarivate Analytics A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 3 semanas
España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Enablement Team Lead
hace 3 semanas
España Qlik A tiempo completoWhat makes us Qlik? A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
-
Customer Success Team Lead
hace 1 día
España ORBIDI A tiempo completo**Sobre nosotros**: En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado. Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. ¡Únete a...
-
Customer Success Manager
hace 3 semanas
España Timup A tiempo completoEmpresa del sector AV, donde su misión es la de digitalizar espacios físicos busca un perfil de SaaS Customer Success Manager (CSM). Profesional clave en la empresa, encargado de garantizar la satisfacción y retención de los clientes que utilizan el software como servicio (SaaS). Su función principal es colaborar estrechamente con los clientes para...
-
Customer Success Manager
hace 4 semanas
España Altruistiq A tiempo completoAltruistiq is an enterprise SaaS that enables the world’s leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our...
-
Lead Customer Success Manager, Enterprise
hace 4 semanas
España Product School A tiempo completoLead Customer Success Manager, Enterprise We’re on a mission at Product School… … to empower people to build better products! As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations. In addition to offering the industry’s most recognized Product Management...
-
Customer Success Manager
hace 1 semana
España Cataloxy A tiempo completoOfertas de empleo Customer Success Manager (Dutch speaking) Publicada: 14.11.2024. Actual hasta: 28.11.2024 Customer Success Manager (Dutch speaking), BarcelonaSalario: a convenirSummary informationPuesto: Customer Success Manager (Dutch speaking)Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Dynatrace SAU, Lab...
-
Customer Success Associate
hace 3 semanas
España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
