Swedish customer support agent Malaga

hace 1 mes


España ES:ME Entertainment Services LLC A tiempo completo

Om MalagaMalaga stad, även känt som Costa del sol är södra Spaniens pärla belägen i Andalusien. Det är den 5:e största staden i Spanien med en befolkning på cirka 600 000 människor och är både ett modernt affärscentrum och en typisk andalusisk stad med avslappnad atmosfär. Här kan du avnjuta dina lediga dagar på stränder eller avjnuta en cappuccino på ett lokalt café i soluppgången. Om jobbet:I rollen som kundrådgivare kommer du att hantera inkommande och utgående samtal till befintliga kunder samt online chat. Du kommer att hjälpa dem med deras frågor om beställningar, produkter, erbjudanden och mycket mer med fokus på bra service och ett gott bemötande-målet är att se till att kunden får en service i världsklass och att etablera och bygga långsiktiga relationer med kunderna.Huvudsakligaarbetsuppgifter: Boka möten via utgående samtal. Utgående samtal till befintliga kunder - med fokus på service. Ta hand om inkommande samtal. Svara på frågor och hjälpa kunder via chatt. Svara på frågor på sociala medieplattformar. Hela tiden ha fokus på att ge bra kundupplevelser i varje kundkontakt - inklusive fokus på ständig förbättring av våra kundmätningar - till exempel kundtillfredsställelse. Följa de processer och procedurer som skapats för projektet. Vara på plats i god tid, redo att börja arbetet vid överenskommen tid. Arbeta tillsammans som en grupp och nå uppsatta mål. Om dig: Du talar och skriver obehindrat på svenska och du känner dig bekväm med att ta samtal på engelska. Du har uttrycket dig mycket väl i skrift. God erfarenhet av att arbeta på dator och med vanligt förekommande datorprogram. Erfarenhet inom kundservice och en passion för yrket. Du erbjuds: Fullt spanskt kontrakt - från den dag du börjar arbeta. Mycket goda möjligheter till karriärutveckling. Betald semester (4 veckor + 4 dagar / kalenderår. Ett modernt kontor med öppen och trevlig planlösning. Regelbundna evenemang för de anställda och andra incentives. Arbetstider: 08:00-19:00, måndag-söndag. Attraktiva lönevillkor. Betald utbildning. Betald hälsoförsäkring. Vänligen skicka in ditt CV och personliga brev på Engelska Om du har några frågor står våra rekryterare alltid tillhands för att hjälpa dig igenom processen
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