Client Manager
hace 3 semanas
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.The main objective of the Centralized Merchant Team colleague is to bring value to small and medium key merchants, through a trigger based reactive approach, focusing on account retention and business expansion when possible, collaborating across markets and Line Of Business’s ensuring full acceptance and engagement within the portfolio.How will you make an impact in this role?Retaining (and expanding when possible) charge volumes and revenues.Maintain and grow active locations.Improve merchant satisfaction measured through annual survey.Retention of accounts.Ensure compliance and control.Bring value to merchants through commercial speech and American Express specific tools.Best practice sharing and team support.This role is an individual contributor role and will report to the Client Management Market Team Leader.Minimum Qualifications:English/Spanish speaker and in-depth knowledge of country and market landscape.Fluent in any other European language is a plus.Extensive experience in account management roles ideally over the telephone is a plus.Demonstrated negotiation skills; excellent objection handling.High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.Good understanding of American Express business and financial competitive and regulatory landscape.Strong organizational and time management skills, able to set priorities to achieve goals.Accountability and ownership.High level of determination and self-confidence, ability to work in groups and contribute to the team’s success.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Support for financial-well-being and retirement.Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.Generous paid parental leave policies (depending on your location).Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).Free and confidential counseling support through our Healthy Minds program.Career development and training opportunities.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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