Director of Operations
hace 1 mes
ABOUT THE PROPERTYThe W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city's popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel offers 162 rooms and suites and features extensive F&B facilities with a signature restaurant, all-day café with direct access from the boulevard, W Lounge, Wet deck, Beach Club, and Rooftop Destination Bar, as well as Away Spa.ABOUT THE BRANDW Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JOB SUMMARYFunctions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, and Food and Beverage/Culinary. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.CANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESManaging ProfitabilityDemonstrates and communicates key drivers of guest satisfaction for the brand's target customer.Analyzes service issues and identifies trends.Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.Managing Revenue GoalsMonitors hotel operations sales performance against budget.Reviews reports and financial statements to determine hotel operations performance against budget.Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Leading Operations and Department TeamsChampions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.Develops systems to enable employees to understand guest satisfaction results.Communicates a clear and consistent message regarding departmental goals to produce desired results.Managing the Guest ExperienceReviews guest feedback with leadership team and ensures appropriate corrective action is taken.Responds to and handles guest problems and complaints.Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.Managing and Conducting Human Resources ActivitiesFacilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Ensures employees are treated fairly and equitably.Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.Solicits employee feedback, utilizes an 'open door policy' and reviews employee satisfaction results to identify and address employee problems or concerns.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr
-
Director of Operations
hace 4 días
España Crystora Dynamics Limited A tiempo completoJob Title: Director of OperationsLocation: Remote (U.S. Only)Compensation: $39.00 - $52.00Job Type: Full-TimeJoin Crystora Dynamics LimitedAt Crystora Dynamics Limited, we are at the forefront of civil engineering, structural engineering, architectural services, surveying, and forensic analysis, delivering innovative and sustainable solutions that shape the...
-
Director of Operations
hace 7 días
España Barcelona A tiempo completoThe BBHC represents a pioneering effort focusing on integrating research, prevention, and clinical care for Alzheimer's disease and other neurodegenerative conditions. The BBHC will offer comprehensive clinical care, conduct cutting-edge research, and provide educational programs to the community. Its mission is to become a leading organization in providing...
-
Director of Golf
hace 1 mes
España Confederation of Professional Golf (CPG) A tiempo completoJob LocationsWilling to work in: Portugal, SpainCurrent PositionHead ProfessionalJob CategoriesClub Fitting / Building, Club Management, Customer Service, Director of Golf, Events / Tournament Administration, Finance, Golf Coaching, Head Professional, Management, Marketing, Operations, Retail, Rules, Sales, Teaching ProfessionalSkillsHead professional, golf...
-
Director Of Revenue Operations
hace 1 mes
España Akeneo A tiempo completoAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Executive Director of Berklee Valencia
hace 3 semanas
España Berklee College of Music A tiempo completoBerklee College of Music - Valencia, SpainSalary: NegotiableType: TemporaryPositions Available: 1Job Description:Berklee Valencia is the Berklee College of Music’s first international campus and its first outside of Boston. Located in Valencia’s iconic City of Arts and Sciences, the magnificent 3,600-square-meter campus has been designed specifically for...
-
Director of Supply Operations
hace 1 mes
España FREE NOW A tiempo completoLocation: We are flexible! Come and join us either in London, Madrid, Barcelona or Dublin The Director of Supply Operations role is responsible for defining the strategy, objectives, roadmap and activities of the Supply Operations and Quality of Service teams to ensure coordinated and effective delivery of our supply side KPIs across all FREENOW...
-
Director of Operations
hace 2 semanas
España City Wide Facility Solutions A tiempo completoAre you a B2B sales or account manager with a strong track record of success building and managing sales/account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you!City Wide, the nation’s leading management company in the building maintenance industry, is seeking a Director of...
-
Director Of Operations
hace 2 semanas
España buscojobs España A tiempo completoTheWiseSeeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate...
-
Director of IT Support Services
hace 4 semanas
España The Edward Via College of Osteopathic Medicine A tiempo completoDirector of IT Support Services The Director of IT Support Services provides leadership and direct oversight to oversee all functions related to Information Technology (IT). Responsibilities include: Management and mentorship of IT subordinates. Day-to-day execution, monitoring and management of end user escalations. Locations include campus wide buildings,...
-
Director of Services
hace 1 mes
España Robert Walters Spain A tiempo completoDue to a reorganisation in the structure, our client is looking for a Director of Services that will lead all the operations worldwide reporting to the global CEO.Keywords: Services, Directorship, Leadership, Management, Operational OversightOur client is in search of a Director of Services to become an integral part of their team. This role presents a...
-
Operations Director, Industrial Sector
hace 2 semanas
España Belmonte Group A tiempo completoJob Title: EMEA Operations DirectorA multinational located in the province of Barcelona seeks to incorporate an EMEA Operations Director for the Industrial Sector.FunctionsThe Director of Operations will plan, direct, coordinate and supervise the activities of operations in the department, ensuring the development and implementation of efficient operations...
-
Regional Director of Technology Operations
hace 2 semanas
España myGwork A tiempo completoRegional Director of Technology Operations - EMEAThis job is with WPP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients,...
-
Director of IT Operations
hace 1 mes
España GALDERMA A tiempo completoGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...
-
Director of Residences
hace 2 semanas
España Mandarin Oriental Hotel Group Limited A tiempo completoWe are looking for a Director of Residences to lead the preopening of the Mandarin Oriental Residences in Madrid opening in summer 2025.Set in the Spanish capital, in the heart of the prestigious Salamanca neighbourhood, Mandarin Oriental Residences, Madrid offers the ultimate city address. Featuring 38 spacious units, an exquisite penthouse, residents will...
-
Director of Operations
hace 3 semanas
España Accor Hotels A tiempo completoCompany DescriptionAccor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.• An opportunity to be with world’s preferred hospitality company.• Captivating and rewarding experience working alongside passionate professionals.Range of exclusive Heartist Benefits.Job...
-
Director of Residences
hace 1 mes
España Mandarin Oriental Hotel Group Limited A tiempo completoWe are looking for a Director of Residences to lead the preopening of the Mandarin Oriental Residences in Madrid opening in summer 2025. Set in the Spanish capital, in the heart of the prestigious Salamanca neighbourhood, Mandarin Oriental Residences, Madrid offers the ultimate city address. Featuring 38 spacious units, an exquisite penthouse, residents will...
-
Director of Residences
hace 3 semanas
España Hotel Mandarine Regency A tiempo completoWe are looking for a Director of Residences to lead the preopening of the Mandarin Oriental Residences in Madrid opening in summer 2025.Set in the Spanish capital, in the heart of the prestigious Salamanca neighbourhood, Mandarin Oriental Residences, Madrid offers the ultimate city address. Featuring 38 spacious units, an exquisite penthouse, residents will...
-
Director Of Operations
hace 2 meses
España Medialab Group A tiempo completoTHE OPPORTUNITY: Medialab are the UK's leading independent media planning, buying and data agency. As we continue our incredible growth story, we want to ensure we have the ability to scale seamlessly while maintaining the core values that have guided us so far. Reporting into the Chief Operating Officer and co-founder, the Director of Operations will be...
-
Director Of Sales Operations
hace 2 semanas
España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...
-
Operations Director
hace 3 semanas
España Adaptive Teams A tiempo completoReady to lead a dynamic sales operations team from the comfort of your home?We’re seeking a strategic Operations Director to streamline our processes and drive performance for a fast-growing sales organization.Your Mission:Day to Day ResponsibilitiesOversee daily operations, ensuring smooth systems, processes, and workflows.Optimize sales team performance...
