Bell Attendant

Bell Attendant - Four Seasons Hotel MadridAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.About the location:A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination.The Role of Bell Attendant:Four Seasons Hotel Madrid is looking for a Bell Attendant to join our team. The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The Bell Attendant is stationed at the bell stand outside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The Bell Attendant is also in charge of parking guest cars and providing arriving guests with a hotel orientation.Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.Parks guest cars with a maximum level of care. IT IS MANDATORY TO HAVE A CAR LICENSE.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Greets all guests passing through the lobby and offers them assistance.Complies with Four Seasons’ Work Rules and Standards of Conduct.Works harmoniously and professionally with co-workers and supervisors.Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.Performs errands for guests and the hotel that may require local travel off of the hotel property.Provides a high level of cleanliness in the lobby and luggage storage room.Assists guests at the Concierge Desk.Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff.Our ideal Bell Attendant:As an ambassador of Four Seasons, our ideal Bell Attendant should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask, attention to detail and problem-solving skills. This position requires the ability to lift and push at least 30 Kgs. The ideal candidate will have knowledge about the local area. Applicants are required to have one year of experience in a Bell Attendant position and a valid driver license. Must have the legal right to work in Spain and have fluency in English and Spanish.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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