Bell Attendant

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.The Role of the Bell AttendantThe Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The Bell Attendant is stationed at the bell stand outside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The Bell Attendant also provides arriving guests with a hotel orientation.Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Greets all guests passing through the lobby and offers them assistance.Complies with Four Seasons' Work Rules and Standards of Conduct.Works harmoniously and professionally with co-workers and supervisors.Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.Performs errands for guests and the hotel that may require local travel off of the hotel property.Provides a high level of cleanliness in the lobby and luggage storage room.Assists guests at the Concierge Desk.Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff.What we offer:Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortsComplimentary Dry Cleaning for Employee UniformsComplimentary Employee Meals
#J-18808-Ljbffr