[Z10] - Customer Service Representative- Dutch Speaker
hace 1 día
Customer Service Representative - Dutch Speaker
Location: Madrid, Spain
Time Type: Full Time
Posted On: 5 Days Ago
Job Requisition ID: R2424061
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
Job Summary
Position: Customer Service Representative - Dutch Speaker - Pharmaceutical Logistics
We're hiring a Customer Service Representative to join our Customer Service team in Madrid. World Courier's Customer Service Representatives are responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.
Responsibilities
Communication and contact with customers and prospects.
Develop customer relationships.
Plan and execute shipment orders.
Prepare and submit written quotes to customers.
Provide customer-specific reporting.
Be a key player in booking and cutting waybills.
Receive and reply to enquiries via email, phones, and throughout our internal IT system.
Monitor and track ongoing shipments, reacting to any deviations.
Communicate temperature results ASAP after delivery, checking and noting any deviations.
Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents, and suppliers.
Interest in developing more managerial skills to become a team lead according to timelines and performance.
Minimum Skills, Knowledge and Ability Requirements:
Ability to communicate effectively both orally and in writing.
Strong interpersonal skills, team player, and quick learner.
Strong organizational skills; attention to detail.
Ability to resolve issues quickly and efficiently.
Ability to represent a positive and professional image.
Ability to learn fast in new platforms or systems.
Ability to work independently and self-organized.
Desired Attributes:
Native or fluent in English and Dutch is required.
Experience as Customer Service in a business-to-business industry required; experience in logistics or freight forwarding preferred.
Graduate in fields such as International Trade, Logistics, or similar preferred.
Previous experience in the pharmaceutical industry or working with pharmaceutical shipments preferred.
Strong knowledge of Microsoft Office.
What Cencora Offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice.
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