Field Software Support Specialist CEE Indirect
hace 1 semana
Are you a current Elekta employee?Please click here to apply through our internal career site Find Jobs - Elekta .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more detailsWhat you’ll do at Elekta:Your role will include (but not limited to):The Field Software Support Specialist is the central point of contact for our customers within the assigned territory for service-related topics concerning Elekta software solutions and their interfaces to third-party products. The key activity of the role is to support customers with their product issues by taking ownership of planning, prioritization and completion of service activities in Windows Server and SQL-based clinical customer environments with the help of remote support and on-site visits to the customer. In addition, the Field Software Support Specialist is responsible for the first-level training of the local service organization to improve software expertise.Responsibilities:Central contact person for our customers within the assigned area for service-relevant topics regarding Elekta software solutions and their interfaces to third-party productsPerform proactive service through remote monitoring of the assigned systemsPrimary resource for answering phone calls from customers seeking product support.Troubleshoot and resolve technical product issues in Windows-Server and SQL-based clinical customer environments in a timely mannerPrioritize, plan and execute service activities to ensure that customer inquiries are processed promptly and answered to the customer's complete satisfaction in the shortest possible timeDocument all customer incidents and technical solutions in accordance with Elekta policies and local regulationsManage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within ElektaEscalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution timesBe flexible to visit customer sites for troubleshooting purposes at short notice.Create, plan and deliver first-level trainings for the local hardware service organization to improve software expertiseBe the owner of the customer satisfaction on Elekta software products and proactively propose improvementsConstant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.What You BringCompleted studies in a field of information technology or similar engineering sciencesExperience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirableExperience in a support environment is desirableExcellent knowledge of local language and good knowledge of English, both written and spokenStrong analytical skills with an excellent feel for dynamically changing situations and prioritiesInterest and curiosity in acquiring knowledge independently.Strong communication skills and enjoy interacting with peopleHigh degree of self-organization, ability to work in a team and personal responsibilityExceptional self-motivation and flexibilityAble to travel up to 20% and it would be ideal if you lived close to an airport, around a 2-hour drive, as travel will be required for this position.What you’ll get:In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.Group Income ProtectionPrivate Medical InsurancePensionDependents’ PensionTraining programmeBonus Scheme PolicyFlexible working hoursLife AssuranceHiring processWe are looking forward to hearing from you Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact the responsible Global Talent Acquisition Partner, Joanna Kozyra at Joanna.Kozyra@elekta.com.We are an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.About ElektaAs a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders. More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.
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