Operations Specialist
hace 5 días
About Us
Established in 1990, Europe Express is part of the Travelopia group, which specializes in providing high-quality, affordable travel to Europe. We build customized itineraries at competitive prices, which can include air, hotel/villa, rail and car rental, sightseeing, and pre- / post-cruise packages.
With over three decades of experience, buying offices in Europe, and a knowledgeable team of Europe Specialists that has experienced the destinations first-hand; you are assured to have an outstanding experience every time you work with us.
The Opportunity
The Operations Specialist supports the sales process by processing reservations after conversion, confirming services, and issuing travel documents. This position works directly with international vendors and answers calls from customers regarding travel documents.
Responsibilities:
- Provide excellent customer service, support, and information to all company personnel and customers
- Accurately process requests and confirmations for hotels, transfers, sightseeing, and cars while following company policies and procedures
- Assist managers and reservation staff with customer service emails, research, follow-up, and calls
- Ability to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitability
- Maintain ongoing communication with the manager about procedures and problems and offer suggestions for resolutions
- Timely response to all co-workers and customers; following through with resolution
- Process email correspondence
- Quality control of final documentation sent to clients
- Participate in the emergency duty rotation, which includes being on-call once a month or due to business needs, while adhering to our emergency duty operational standards
- Other tasks assigned by the Supervisor or Manager
Requirements:
- Experience in the travel industry is a requirement
- Ability to work well independently and as part of a team
- Minimum education requires a high school diploma or GED
- Ability to work well independently and as part of a team
- Good time management and ability to multitask
- Courteous and professional telephone manner
- Good written and verbal communication skills
- Proficient in MS Office, including MS Excel, MS Word, Outlook
- Proficiency in Amadeus and Rail Europe ERA system a plus
- Proven track record to work under pressure and meet deadlines
Location:
This position is eligible for hybrid working in Barcelona, Spain.
Scheduling:
This is a full-time, 40 hours per week role, and we offer hybrid working 2 days per week in our Barcelona city office location, and then the other 3 days can be worked remotely.
Operational hours are:
- Monday – Friday, 09:00 am – 6:00 pm or 8.00am to 5.00pm or 10:00 am – 7:00 pm
- Saturday and Sunday: 1 weekend approx. every 4 weekends rotation
- This position is required to participate in the emergency duty rotation, which includes being on call during local festivities and/or night shift, 2–3 times per year
What we offer:
- Competitive salary
- Various employee discounts and offers
- Career progression opportunities
Our Commitment to Equity, Diversity & Inclusion
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
To request accommodations, please contact our team at Talent@Travelopia.com
#LI-CA1 #LI-HYBRID
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