Senior Salesforce Business Analyst

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.Learn more about our products here: pro.doctoralia.es Why Join Us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success. Pre-IPO & growing – We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date. Now, we’re focused on profitability and IPO preparation. It’s an exciting time to join us. Job Description Role summary: We’re midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today, with ~700 more to onboard. We’re rolling out market by market and business line by business line. We’re hiring a Senior Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition-of-Ready work. You’ll map processes, define data and non-functional requirements, partner closely with Product, Architecture, Admins, and Engineering, and lead UAT with stakeholders and the CoE—so we can deliver consistently as the rollout scales. This role is Remote (Hybrid if desired) in either Barcelona or Warsaw. What you’ll do: Requirement collection/alignment Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale). Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards. Partner with architects/engineering to align on solution design . Support PM onrequirements discovery with stakeholders. Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI. Governance Define data models/taxonomies , prepare data mapping and support migration/cutover planning. Prepare and run UAT with business users; track defects to acceptance; contribute to release notes. Contribute to Business and Technical refinement meetings as well as Prioritisation sessions Drive continuous improvement: templates, standards, and ways of working across teams . Qualifications Must-have 3 to 5+ years as a Business Analyst in Salesforce environment. Strong requirements engineering (stories, Acceptance Criteria), process mapping , and stakeholder facilitation (experience with GTM teams ideal). Solid data literacy (object/field design, mappings, basic SQL/Sheets). Experience coordinating UAT and working across product, engineering, or operations teams. Confidence with Jira/Confluence and diagramming tools (Miro/Figma). Excellent written and spoken English. Nice-to-have Salesforce certifications (BA, Admin, App Builder) or hands‑on exposure to Sales/CS processes. Extensive experience with, and deep knowledge of Jira. Familiarity with QA practices, release processes, or analytics tools Experience with integrations (e.g., CTI system, scheduling, email tools) Additional Information What to Expect from Our Hiring Process We like to keep things transparent and efficient Here’s what the process usually looks like (though it might vary slightly depending on the role): As part of our pre‑screening process, we ask candidates to complete an SHL assessment to check numerical reasoning skills. This is a short online test that takes no longer than 20 minutes to complete. 1️⃣ Intro Chat – A first call with our Talent Acquisition Partner Ashleigh Watson to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with Smita Mohapatra (Salesforce Product Manager). Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too. 3️⃣ Case Study - A practical assignment, delivered to both Smita & Dawid - a chance to really showcase your skills and priorities. You will be given time to prepare and refine your presentation beforehand. 4️⃣ Team Interview – Further discussion and opportunity to ask any of those burning questions to Dawid Pietrolaj (Head of CRM & Payments) & others from both business and technical support teams. Finally...References & Offer Why You’ll Love It Here Global Benefits – No matter where you are, you’ll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. ESOP (Employee Share Option Plan) after 6 months with us, available from specific seniority levels —because we believe in sharing our success Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.