Technical Service Specialist
hace 3 semanas
Technical Service SpecialistApply locations: Spain - MadridTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 31, 2024 (9 days left to apply)Job requisition id: 31105999JOB DESCRIPTION:Primary Objective of Position:The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and for backing up first line level one service and assisting with installations and deinstallations.Major Accountabilities:Provide first line service to customers.Schedule and perform planned/predictive maintenance (PM/Pdm) activities.Schedule, perform, and document hardware and software updates (TSBs).Assist with instrument installations and deinstallations.Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, and economic growth and profitability per district.Travel within the service area.Education:Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in medical/electrical/mechanical or biology/biomedical technology is preferred.Background:Proven track record in a similar position supported by management and customer references.Successful engagement with customers, specifically lab staff.Technical expert for product line responsibility.Strong communication skills.Ability to identify and drive resolution of issues.Strong experience in the use of analytical tools and software.Good computer skills.Good English skills in speech and writing.Impact of Position:Perform planned maintenance activities, hardware and software upgrades (TSBs), and back up line level one service and assist with installations and deinstallations.The base pay for this position is: N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY:Field ServicesDIVISION:CRLB Core LabLOCATION:Spain > Quintanavides : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Not Applicable
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