Front Desk Agent
hace 1 mes
Additional Information
Job Number24179758
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Hotel Madrid, Sevilla, 2, Madrid, Spain, Spain, 28014
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Marriott International's flagship brand, Marriott Hotels, with more than 500 properties worldwide, is thriving in the art of serving guests so they can travel in an extraordinary way. As a Marriott Hotels host, you will help us deliver on our promise to provide premium alternatives, sophisticated style, and well-crafted details. With your skills and imagination, together we can innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxurious portfolio of more than 80 beautiful properties located in major cities and distinctive resorts around the world. At JW, we believe that associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a unique work experience, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW offers opportunities for training, development, recognition and above all, a place where you can truly unleash your passions in a luxurious environment. The way we take care of our associates determines the exceptional treatment we provide to our guests. That's what The JW Treatment™ is all about.
Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments made such as lodging charges and payments made by cash, check, debit or credit card. Assist staff to expedite problematic payments (e.g. problems processing credit cards). Follow up with the guest to ensure that they are satisfied with the resolution of their problems.
Anticipate situations where room availability is sold out and obtain satisfactory alternate accommodations in the event the hotel is unable to accommodate guests with reservations. Process all guest departures, including questioned charges or charges arising from leaving the room after hours. Answer, log and process all guest calls, messages, requests, questions or concerns.
Coordinate with the Floors Department to follow up to ensure rooms are in perfect condition upon guest check-in. Prepare daily reports (number of arrivals and departures), identify special requests and review reports for accuracy. Cash personal checks and traveler's checks for guests. Review employee shift register and daily ledgers and document pertinent information in logs. Compute cash register at start and end of shift. Balance and turn in receipts according to Accounting specifications. Assist management in training, motivating and coaching employees; and serve as a mentor or departmental mentor.
University Degree in Tourism, Business Administration… or Higher Education in Tourism Accommodation Management. Postgraduate studies in Hospitality at an International School would be an advantage.
Advanced level of English (Level B2- C1 of the Common European Framework) and medium-high level of Spanish essential.
Essential knowledge and demonstrable experience in Opera (PMS).
2-3 years performing the functions described above, with experience in Luxury segments in an international chain environment being highly valued.
This company is an equal opportunity employer.
frnch1
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Front Desk Agent
hace 3 días
España Accor Hotels A tiempo completoCompany DescriptionJoin us at Accor, where life pulses with passion!As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...
-
Front Desk Supervisor
hace 1 mes
España Hilton A tiempo completoA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
-
Front Desk Supervisor
hace 1 mes
España AIRE Ancient Baths Copenhagen A tiempo completoThe role:As Front Desk Supervisor, your main responsibility will be to support the Front Desk Manager by coordinating all the reception activities and helping to supervise and assist the team. The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele.Key responsibilities:Client experienceEnsure...
-
Front Desk Manager H5
hace 3 semanas
España Hays A tiempo completo**Tu nueva empresa** **Hotel de referencia en Barcelona 5* Carrera profesional.** Hotel de referencia en Barcelona 5* ofrece plan de carrera y desarrollo en la compañía. **Tu nuevo puesto** Como Front Desk Manager en el Hotel, serás el responsable de: - Gestión de reservas - Gestión de personal de Recepción - Control e innovación en el...
-
Front Desk Supervisor
hace 1 mes
España Aire Ancient Baths A tiempo completoThe role : As Front Desk Supervisor, your main responsibility will be to support the Front Desk Manager by coordinating all the reception activities and helping to supervise and assist the team. The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele. Key responsibilities : Client...
-
Front Desk Officer
hace 2 días
España Marlex A tiempo completoDes de Marlex, estem col-laborant amb una important empresa gironina dedicada a les inversions patrimonials i promocions d’habitatges d’alta qualitat. Actualment, la companyia precisa incorporar per a la seva organització un/a Front Desk Officer que s’incorporarà de forma estable i amb un projecte a llarg termini. Quina serà la teva missió a...
-
Front Desk Hospitality Agent
hace 4 semanas
España Sonder A tiempo completoSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+...
-
Assistant Front Desk Manager
hace 1 mes
España The Ritz-Carlton A tiempo completoJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
-
Assistant Front Desk Manager
hace 1 mes
España Marriott International, Inc A tiempo completoAdditional Information Job Number24116843 Job CategoryRooms & Guest Services Operations LocationHotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 ScheduleFull Time Located Remotely?N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...
-
Front Desk Hospitality Agent
hace 4 semanas
España Sonder A tiempo completoSonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is...
-
Recepcionista/ Front Desk
hace 4 semanas
España Camper A tiempo completo**Sobre Camper** Casa Camper, un hotel boutique con sedes hermanas en Barcelona y Berlín, pertenece a Camper, la marca mallorquina de calzado. El hotel se fundó en 2005 con el mismo espíritu y los mismos valores que están en el ADN de los zapatos Camper. El espíritu innovador y poco convencional de Camper, combinado con su enfoque único del diseño,...
-
Front Desk Receptionist
hace 1 mes
España Bighornlaw A tiempo completoPosted 13 days agoDescriptionWe’re looking for an enthusiastic, professional receptionist to join our team! You’ll play a crucial role as our organization's face and first point of contact. Other responsibilities include supporting practitioners' daily needs, answering phone calls and emails, scheduling appointments, managing mail and deliveries, and...
-
SPA Front Desk Trainee
hace 5 días
España W Barcelona A tiempo completoLight up guest arrivals and departuresTrack and check out client visits and future appointmentsShare and sale our products to achieve monthly goalsAnswer any questions about our productsHelp with guest issues and complaintsMonthly inventory countsDaily midday register count – reviewed by manager on-dutyRole: SPA Front Desk Trainee - W BarcelonaJob Type:...
-
Finnish Service Desk Agent
hace 4 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Norwegian Service Desk Agent
hace 4 semanas
España Recruit4work Sl A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Finnish Service Desk Agent
hace 4 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Norwegian Service Desk Agent
hace 4 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Danish Service Desk Agent
hace 4 semanas
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Norwegian Service Desk Agent
hace 1 mes
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
-
Danish Service Desk Agent
hace 1 mes
España Recruit4Work SL A tiempo completoAre you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...
