Information Technology Support Specialist
hace 4 días
Descripción del trabajo Job Purpose The Technical Support Specialist will ensure efficient and effective operation of all IT and Telephony related hardware, software and infrastructure across a site or collection of sites. Provide hands and eyes support and global project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global IT Policies. To effectively manage their work queue, communicate clearly and concisely with all staff and external contacts to ensure satisfactory completion of each Incident and Service Request. Responsibilities Level 2 infrastructure support: Configure, deploy, maintain, troubleshoot and support key IT infrastructure including computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment Diagnose and resolve issues associated with end user based application software and operating systems Support diagnosis and incident resolution of core Ethypharm infrastructure in collaboration with relevant Engineer or Operations Manager Provide support to external third parties as required and ensure that the ITSM tool is up to date with progress achieved Continuous improvement – proactive management of infrastructure to reduce support calls Contribute to project teams in the improvement of current IT services and development and delivery of new IT services Raise purchase orders and obtain approval to order hardware, software services and spare parts Maintain clear, concise and unambiguous communication with all users on progress and actions required to close out Incidents and Service Requests Coaching users to assist themselves on a self‑help basis Understand GMP rules and regulations – solid understanding of Good Manufacturing Practice (GMP) rules and regulations Understand GxP computerized system applications – solid understanding of the variety of these types of computerized systems Validation experience on systems such as Laboratory Information Management System (LIMS) Laboratory Instrument Systems (LIS) Clinical Trial Monitoring Systems Chromatography Data System (CDS) Supervisory Control and Data Acquisition (SCADA) Manufacturing Execution System (MES) Enterprise Resource Planning (ERP) Systems Batch Record System Building Management Systems (BMS) Experience Infrastructure support for local and remote users – including PC / Printer Installations and Repairs, Software Installations (Manual and Remote Deployment), Networking printers, Telephone System Administration Email & smart phone Administration Remote Access / VPN Support Troubleshooting desktop operating systems, supporting MS Office & Desktop Software Assistance with basic server management Qualifications Certification in infrastructure technology MS Engineer or equivalent qualification Skills General infrastructure installation, support and maintenance General MS applications troubleshooting Ability to manage multiple reported incidents and problems simultaneously and escalates as appropriate Personal qualities Prepared to be flexible, willing to work as part of a project team and to take on other responsibilities as required by the business to achieve the objectives of the business. Detail oriented with strong analytical & technical knowledge, with the ability to work in a small group as well as independently. #J-18808-Ljbffr
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Information Technology Support Technician
hace 14 horas
Madrid, España AVASO Technology Solutions A tiempo completoJob Opportunity: IT Support Technician Level 2 at AVASO Technology Location: Cartagena , Spain Employment Type: Part time on Demand Experience: 2+ yearsCompany Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge...
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Information Technology Support Specialist
hace 7 días
madrid, España Sharp Brains Limited A tiempo completoJob Overview We are urgently hiring an On‑site IT Support Engineer (Backfill) to cover FTE unavailability on 2 days per week at our Madrid site. Key Responsibilities Provide on‑site IT support and desktop assistance Troubleshoot hardware, software, and network‑related issues Support end users with system and application problems Handle installations,...
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Information Technology Support Specialist
hace 4 días
madrid, España Ubique Systems A tiempo completoIT Support Technician (Local Technology Coordinator) Location: Madrid, Community of Madrid, Spain Responsibilities Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and...
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Information Technology Support Specialist
hace 4 días
madrid, España Ethypharm A tiempo completoDescripción del trabajo Job Purpose The Technical Support Specialist will ensure efficient and effective operation of all IT and Telephony related hardware, software and infrastructure across a site or collection of sites. Provide hands and eyes support and global project implementation activity ensuring local infrastructure delivers to business...
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Information Technology Support Technician
hace 4 semanas
Madrid, España AVASO Technology Solutions A tiempo completoJob Opportunity: IT Support Technician at AVASO Technology Location: Zaragoza, Spain Employment Type: Independent contractor Experience: 4+ yearsCompany Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...
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Information Technology Support Technician
hace 4 semanas
Madrid, España AVASO Technology Solutions A tiempo completoJob Opportunity: IT Support Technician at AVASO TechnologyLocation: Zaragoza, SpainEmployment Type: Independent contractorExperience: 4+ yearsCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...
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Information Technology Support Specialist
hace 4 días
Madrid, España Ethypharm A tiempo completoJob PurposeThe Technical Support Specialist will ensure efficient and effective operation of all IT and Telephony related hardware, software and infrastructure across a site or collection of sites. Provide hands and eyes support and global project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining...
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Information Technology Support Specialist
hace 4 días
Madrid, España Ethypharm A tiempo completoDescripción del trabajoJob PurposeThe Technical Support Specialist will ensure efficient and effective operation of all IT and Telephony related hardware, software and infrastructure across a site or collection of sites. Provide hands and eyes support and global project implementation activity ensuring local infrastructure delivers to business expectations...
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Information Technology Support Specialist
hace 7 días
Madrid, España Sharp Brains Limited A tiempo completoJob OverviewWe are urgently hiring an On‑site IT Support Engineer (Backfill) to cover FTE unavailability on 2 days per week at our Madrid site.Key ResponsibilitiesProvide on‑site IT support and desktop assistanceTroubleshoot hardware, software, and network‑related issuesSupport end users with system and application problemsHandle installations,...
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Information Technology Support Specialist
hace 4 días
Madrid, España Ubique Systems A tiempo completoIT Support Technician (Local Technology Coordinator)Location: Madrid, Community of Madrid, SpainResponsibilitiesLevel 1 support for all hardware and software related problems including troubleshooting and resolution.Monitor and process tickets / incidents.Act as central point of contact as part of end user support.Install, configure, administrate, and...
