Customer Service Representative

hace 4 días


España Cigna A tiempo completo

Customer Service Representative Objetivos
Nuestra empresa se caracteriza por ofrecer un servicio personal y excelente a sus asegurados, es por ello que buscamos un profesional de la Atención al Cliente que sea capaz de entender, escuchar, empatizar y resolver de forma proactiva y autónoma las diversas solicitudes de nuestros clientes.
La persona seleccionada debe tener una clara orientación al cliente, haciendo de cada interacción una experiência única con el cliente, en el que sienta que la compañía cuida de su salud haciendo las cosas fáciles y fiables. Se incorporará a un equipo de trabajo dinámico con alto nível de conocimientos y experiência, por ello deberá demostrar alta flexibilidad y capacidad de adaptación.
La persona seleccionada se incorporará a un equipo de trabajo en modo híbrido (2 días en la oficina / 3 trabajando desde casa) con todo el soporte y herramientas tecnológicas necesarias tanto para la formación como para poder desempeñar la función adecuadamente.
Funciones
- Gestión de autorizaciones médicas siguiendo SLAs marcados.
- Soporte referente a las Apps y web de la compañía.
- Información y orientación al cliente sobre reembolsos.
- Gestión de Incidencias.
- Comunicación con los demás departamentos.
- Gestión de tareas administrativas derivadas del puesto.
- Organización y planificación de prioridades.
- Contribuir a la consecución de objetivos globales e individuales
- Trabajo en equipo así como un entorno positivo, abierto y agradable.
- Promover la filosofía Customer Centricity de Cigna

Contactos principales
Supervisores Customer Service
Equipo de Calidad y Formación del Contact Center
Customer Service Representatives
Formación y Experiência
Experiência en la atención al cliente en Servicios de Contact Center
Experiência en Seguros (valorable)
Inglés (Muy valorable) Capacidades
Proactividad
Orientación al cliente
Interés por aprender y mejorar constantemente
Orientación al cambio

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.



  • España Cpj Recruitment A tiempo completo

    Customer Service Role with market leading service provider Dynamic, friendly, collaborative company culture Excellent career prospects Customer Service Representative (Nottingham office based) 8am-5pm Monday to Friday - this role is office based - NOT REMOTE The Role of Customer Service Representative As a Customer Services Representative you will be based...


  • España buscojobs España A tiempo completo

    Dutch Customer Service Agent in BarcelonaFull timeBarcelona, Catalonia26.11.2024Dutch Customer Service Agent in BarcelonaFull time Barcelona, Catalonia Recruit4Work SL 26.11.2024Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of...


  • España Nezda Global A tiempo completo

    Join Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Don't miss this opportunity! Qualifications: At least 1 - 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills requiredJob Description: Customer service representatives...


  • España Vandenbosch A tiempo completo

    We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position, you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues) and the external customers.As a customer service representative, you are the first point of contact for your...


  • España approach & solution A tiempo completo

    . Importante empresa multinacional, necesita incorporar a un Customer Service Representative, quien reportando al Responsable de Customer Service, formará parte del equipo de la gestión de atención al cliente, desde la recepción del pedido hasta su entrega. - Verificación de Stocks - Control de Condiciones - Coordinación con Fábrica - Elaboración de...


  • España Carburos Metálicos A tiempo completo

    Descripción del puesto de trabajo y cualificación necesaria En Carburos Metálicos, grupo Air Products, nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales. Actualmente buscamos incorporar un/a Customer Service Representative a...


  • España Sitel Group A tiempo completo

    **Financial Customer Service Representative** **Financial Customer Service Representative** We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Service Representatives to support...


  • España Cataloxy A tiempo completo

    Publicada: 01.07.2024. Actual hasta: 14.12.2024Un poco sobre la empresa Teleperformance Spain - SevillaForma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.Ofertas de empleo Customer Service Representative with...


  • España Axionova Engineering Limited A tiempo completo

    Job Description About Us Axionova Engineering Ltd. is a forward-thinking engineering company committed to delivering high-quality solutions across diverse engineering sectors. We pride ourselves on precision, innovation, and seamless collaboration with our clients. Our dynamic team is growing, and were excited to welcome a Customer Service Representative to...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries...


  • España Motion Industries (MOT) A tiempo completo

    SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk-in...


  • España Allen Lund Company, LLC A tiempo completo

    Our StoryWith $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow!We are always looking for exceptional people to join our fast-paced, challenging, team-oriented work...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming B2C...


  • España Nezda Global A tiempo completo

    Nezda Technologies Inc. is hiring a Customer Service Representative (Telco).Salary: P 21,000 Basic Pay + P 4,000 Allowance.Location: Ortigas, PasigQualifications:Generic BPO profiles and Telco experience in Billing is preferred.At least 1 year minimum experience.Undergraduate is okay; open to HS Graduate (old curriculum).Should be okay to report onsite fully...


  • España Page Personnel España A tiempo completo

    Gestión de pedidos - Gestionar la creación de facturas y correcciones y devolución de las actividades materiales - Recibir y tramitar las consultas de los clientes sobre precios estándar, plazos de entrega, productos, disponibilidad, a través de una comunicación eficiente, rápida y amigable con el objetivo de mantener excelentes relaciones con los...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office. Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries...


  • España Eurofirms A tiempo completo

    Eurofirms busca un/a Customer Service Representative para empresa del sector consultoría, ubicada en Sevilla. La persona seleccionada se encargará de realizar las siguientes tareas: - Soporte local microinformático en oficinas del cliente. - Resolución de las incidencias que no pueden ser solucionadas desde el soporte Nível 1. - Diagnóstico de...


  • España Language Matters A tiempo completo

    German speaking Customer Service RepresentativeAre you a German speaker living in Manchester and looking for a new role using your Customer Service skills? Our client, an organisation that is active in the legal service industry, is looking for a German speaking Customer Service Representative to join them in their Manchester office due to the expansion of...


  • España Sitel Group A tiempo completo

    **Customer Service Representative** **Currently Hiring in the following provinces Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island** We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®, one of the largest global providers of customer...


  • España Nutreco A tiempo completo

    Customer Service Representative page is loadedCustomer Service RepresentativeApply locations Tres Cantos, Madrid time type Full time posted on Posted 2 Days Ago job requisition id VAC22344 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...