Customer Care Officer
hace 1 mes
We want to make day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. By harnessing technology and design. And by offering fair and transparent pricing.At Qonto, we’re passionate about creating the best product - with both impact and a great user experience. So if you’re looking for an ambitious team that’s revolutionizing a rather old-fashioned industry, get in touch. You can find out more about the Qonto Way here.Alexandre and Steve launched Qonto in July 2017. Since then, the team has made great strides:Becoming market leader for online SME banking in Europe with 500,000 SME clientsOpening offices in Paris, Berlin, Milan, and Barcelona1,600+ happy Qontoers building a finance solution businesses love to use.Job DescriptionOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French rankingOur values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.Join Qonto's exciting expansion into the Portuguese market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Portugal.- Be a Qonto Ambassador : Handle both onboarding and customer care for Portugal, ensuring a smooth start for new clients and ongoing support.- Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively.- Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance.- Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Portugal, ensuring compliance and clarity.What you can expect:- Market/Team Context: Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environment.- Methodologies: We value continuous improvement, data-driven decision-making, and customer-centric approaches.- Tools: You'll become proficient in using Zendesk, Notion, Mayday, Forest, and other tools to manage customer interactions efficiently.- Growth Opportunity: As an early member of the CS Portugal team, you'll have the chance to impact our success and grow with the company significantly.About your future managerHer Background: Francesca is the team leader of Qonto’s Italian team within the onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast-scaling companies, such as the French tech Meero.What can she bring to you? Francesca has many previous experiences in team management and is enthusiastic about applying localization to customer service to develop the best user experience in market-specific contexts. Her team is all about cooperation, communication, and growth by giving room to everyone to be heard and bring their ideas to the table.About You- Experience: You have a background in customer success, preferably with experience in improving standards and procedures.- Languages: You're a native or C2-level speaker of Portuguese with an excellent understanding of the local business culture, and you also have a very good level of English.- Skills: You excel in multitasking, attention to detail, and have strong written and verbal communication abilities.- Tech-savvy: You're comfortable learning and working with multiple software tools simultaneously.- Attitude: You're proactive, curious, and eager to contribute to the growth of a new market.At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick Who knows? You may have the missing piece of the puzzle we've been searching for all along.A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;- Tailor-made remote work policy depending on the job you apply for and where you live;- Competitive salary package;- Public transportation reimbursement (part or global);- A great health insurance (depending on the country);- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;- Monthly team events.- Interviews with your Talent Acquisition Manager and future managers.- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.We will send you an interview guide so you can best prepare yourself.On average, our process lasts 20 working days and offers usually follow within 48 hours.To know how your personal data will be processed during your application process or to request its deletion, please click here.
#J-18808-Ljbffr
-
Registered Nurse For Complex Care
hace 2 meses
España Bluebird Care A tiempo completoJoin our dedicated team at Bluebird Care North Somerset, where we provide high-quality, personalized care to individuals with complex health needs in the comfort of their own homes. We pride ourselves on delivering compassionate, person-centered care that enhances the quality of life for our customers. We are seeking a skilled and compassionate Registered...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. What makes us different We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex...
-
Live-In Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches. What we do We're committed to keeping elderly and vulnerable people...
-
Live-In Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches. What we do We're committed to keeping elderly and vulnerable people...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
-
Care Assistant
hace 1 mes
España Bluebird Care A tiempo completoBluebird Care Bristol is an incredibly supportive and rewarding company. We pride ourselves in providing our customers with compassionate, person-centred support. Working for us, you can expect a friendly, warm and welcoming environment, whether you are working with another Care Assistant on shift, or popping to the office for your monthly supervision. We...
-
Rehabilitation Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoWhile many Care providers only pay for your contact time, we believe that you should be paid for every minute that you are being a Bluebird Care Ambassador, even if you are sat in your car. Join our team and your salary will be by the hour and not per contact time. Providing Quality Care Bluebird Care started as a small family business in 2004, and today we...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
-
Live-In Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? Here at Bluebird Care territory, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Live-In Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? Here at Bluebird Care Ipswich, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
-
Field Care Supervisor
hace 2 meses
España Bluebird Care A tiempo completoPerhaps you're an experienced care professional eager to progress but not getting the recognition you deserve within your current employment? Maybe you are already a supervisor and feel you could show your skills within a new and progressive position? Here at Bluebird Care Mendip, we have a vacancy for a Care Supervisor to join our 'Outstanding' rated team...
-
Chief Customer Officer
hace 3 semanas
España beonit A tiempo completoEmpresa alemana líder en el sector Retail, reconocida por su apuesta por la tecnología, el talento y el foco en las personas busca incorporar Gerentes de tienda (Chief Customer Officer) en diferentes puntos de España y Portugal.Buscamos Gerentes de tienda (Chief Customer Officer) apasionados/as por la tecnología, con el foco en la experiencia del cliente...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoFull time carer required to provide support to a young and sociable disabled lady. 12hrs day or night shifts in the heart of Hammersmith. The candidate must be bubbly, talkative, proactive and energetic with the ability to prepare fresh meals. ASAP start. Roles and Responsibilities as a Care Assistant Providing personal care duties Administering medication...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoSTOP what you're doing. If you don't read this, you will miss an opportunity of a lifetime We've all looked after somebody at some point in our lives whether it's a child, a partner or even other family members. Think about that rewarding feeling you get when you're able to make them smile, feel better or even make a difference. Working for Bluebird Care...
-
Care Assistant
hace 2 meses
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
-
Customer Care Officer
hace 3 semanas
España buscojobs España A tiempo completoDOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it! The...
-
Customer Care Officer
hace 4 semanas
España buscojobs España A tiempo completoDOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it! The...
-
Customer Care Officer
hace 1 mes
España Doctena S.A. A tiempo completoDOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it! The...
-
Customer Care Officer
hace 1 mes
España Marc Foujols International A tiempo completoJob description DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital Healthcare,...
