Technical Service Manager
hace 3 días
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.ABOUT THE TEAMThe Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle. They deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP’s RISE customers.The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients and stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management.We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA.THE ROLEAs a Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant. TSM acts as a trusted technical and delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advises on critical and complex landscape changes during lifecycle management.This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.Key tasks include:Primary contact for the customer regarding technology and cloud service delivery discussions.Run regular cadence with stakeholders at customer and manage expectations regarding service delivery.Own the technical discussions with the customer and act as the orchestrator of experts from the SAP delivery organization.Support the Account team and TechOps teams for execution of service delivery plans.Analyze customer technical requirements and drive topics to resolution.Present technical details and engagement models to stakeholders.Support customer-specific cloud roadmaps covering Infrastructure Architecture, Technical Managed services, security, and integration.Guide customers on technical aspects like Business Continuity, Security & Compliance, Networks, etc.Conduct Technical & operational reviews to measure progress against defined Cloud architecture & roadmap.Support the migration roadmap with partners and System Integrators.Comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology, and tools.Understanding of various SAP cloud solutions and integration scenarios.EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIESBachelor’s degree or higher in Computer Science, Engineering, or Information Management.High proficiency in customer communications and presentations.Strong technical project management skills & customer-facing experience.Strong ability to translate between technical and non-technical audiences.Excellent presentation, communication, and moderator skills.Good understanding of SAP solutions and operational aspects in a cloud environment.Willingness to undertake customer-related travel on short notice.WORK EXPERIENCE8+ years of experience with SAP Basis administrative duties REQUIRED.8+ years of customer-facing SAP Technical Consulting experience.8+ years of solution design, enterprise architecture, and/or SAP implementation.4+ years’ experience in technical project management for SAP Operations or Implementation.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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