IT Deployment Engineer

3 days ago Be among the first 25 applicants Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description IT Deployment Engineer LIMS – You will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System. Key Responsibilities Register, classify, route, follow-up and resolve request via e-mail or ticketing system. Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site Attend on site deployments to configure LIMS processes alongside laboratory staff Work alongside development teams to balance development and configuration Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions. Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix). Own the incoming requests and manages escalations to engineering or development teams with clear documentation. Monitor system performance and generate reports to anticipate or detect issues. Contribute to technical documentation, FAQs, and knowledge base articles. Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience. Execute, participate and report on IT & Application project rollout Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent experience. Any Prior LIMS experience is an advantage but not necessary Proven experience in technical support, IT or system engineering role. Experience in application troubleshooting Experience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS, etc.) Experience of Oracle RDBMS and Linux OS Experience with monitoring tools, ticketing systems, and diagnostic utilities. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach, and capability to work in dynamically changing environment. Some travel 25% Additional Information We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development. Weembracediversity As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us achieve this goal Find out more on our Careers page: https://careers.eurofins.com/ Job Details Seniority level: Associate Employment type: Full-time #J-18808-Ljbffr