CS Regulator Admin Support Specialist

hace 15 horas


Madrid, España Ryanair - Europe's Favourite Airline A tiempo completo

Job Title Ryanair are currently recruiting for a Customer Service Admin Support Specialist to join Europe’s Largest Airline Group This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years. Responsibilities Support the CS team in responding to legal bodies in a timely manner handling EU261, Montreal Convention claims and other consumer matters. Gather evidence and prepare files for National Enforcement Bodies/Consumer Offices. Help manage the case load to assist our internal and external teams in case preparation. Respond to written legal correspondence in line with the Customer Service department’s service levels and procedures. Understand and interpret legal claims and court correspondence. Work to tight deadlines in a dynamic environment. Liaise with Lawyers and Legal Bodies on a regular basis. Report and communicate solutions to any problems which may arise. Provide regular support on EU261 legislation and other consumer matters, keep records, databases and systems up-to-date, and ensure the timely payment of claims. Occasional ad‑hoc duties to support the team. Requirements Previous experience in a similar Customer Service/Claims handling role is an advantage. Fluency in English and preferably a second European language. Good knowledge of Microsoft Office suite. Excellent organisational, written and verbal communication skills. Flexible approach and ability to remain diplomatic and tactful while working under pressure. Energetic and enthusiastic, looking to thrive and progress in an expanding company. Ability to work independently and as part of a team. Detail‑oriented; ability to complete large volumes of work quickly. Benefits A competitive but flexible technical career plan. The flexibility to work up to two days per week remotely, while enjoying a modern office environment in Madrid. Travel discounts. Discounts on medical insurance plans. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Administrative Industry: Airlines and Aviation #J-18808-Ljbffr



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