Customer Care Manager
hace 2 días
**Descripción**:
Solutia Life Siciences (división de recruitment de Solutia) especializados en perfiles técnicos y de middle management en sectores farmacéutico, biotech y medical devices.
Actualmente seleccionamos un/a **Customer Care Manager** para una Empresa de Medical Device con headquarter en Barcelona.
**Funciones**:
**Coordinación del área funcional**
- Coordinar y dirigir al departamento de atención al cliente en la gestión de solicitudes de clientes, resolución de incidencias, así como ofrecer soporte en las operaciones.
- Optimizar la labor del departamento de atención telefónica en términos de eficiencia y calidad de asistencia con el cliente.
- Realizar la gestión de grandes operaciones junto con BAM, BUM, PM.
- Coordinar el flujo de comunicación de su área con el resto de departamentos.
- Identificar oportunidades de mejoras en procesos que contribuyan a un incremento de la satisfacción del cliente y del negocio.
- Dar soporte a las distintas iniciativas estratégicas del negocio.
**Gestión del equipo a su cargo**:
- Dirigir y motivar al equipo humano a su cargo, de acuerdo con los objetivos y valores de la compañía.
- Evaluar el desempeño de los colaboradores de su equipo, detectar necesidades de formación, aprendizaje y desarrollo, e incidir positivamente en su potencial y rendimiento.
- Actuar ante su equipo como ejemplo y referente en valores y comportamientos.
- Tomar o proponer decisiones de incorporación, promoción, reconocimiento, sanción o desvinculación.
**Supervisión de la actividad diaria**:
- Controlar y supervisar la actividad diaria de su departamento para afianzar el cubrimiento de los objetivos establecidos, realizar el seguimiento de los pedidos así como la detección de mejoras.
- Crear y analizar los KPI’s de su departamento con el fin de implementar procesos de mejora continua.
- Controlar las cifras de ventas.
**Requisitos**:
- Grado o Licenciatura Universitaria Superior (Psicología, ADE, etc.)
- Nível alto de Portugués (hablado y escrito).
- Inglés intermedio.
- Conocimientos de SAP.
- Experiência mínima de 3 años en puesto similar.
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