Travel Agent Team Leader
hace 4 días
About BizAway
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and innovative processes.
We know that success comes from people and deserves to be recognized. Proactivity, reliability, collaboration, and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for.
We are looking for
A driven and enthusiastic Team Leader Travel - Spanish and Italian Speaking (m/w/d), with experience in the travel industry and customer care call centers (inbound calls, emails, and chats) who has the ability to coordinate a group of travel agents by supporting them in day-to-day operations.
Your role in BizAway
Supervising and managing the Vigo Travel Agent Team
Overseeing training for all Travel Agents in our Vigo Office
Handling customer complaints, supporting critical incident pathways, and improving workflows for efficiency
Maintaining confidentiality and data protection compliance, ensuring adherence to SLAs and quality standards
Supporting the agents to respond to our clients' requests through phone, chat, mail, and travel requests by our platform, managing escalations
Entering customer information in our system to issue reservations or update bookings
Making reservations for our clients through the platform
Explaining rules and procedures for using our service on the platform
Explaining rules of service (hotel, car, train, etc.)
Your basic qualifications
Excellent knowledge of both written and spoken Spanish (B2 and up)
Excellent knowledge of both written and spoken Italian (B2 and up)
Availability to work in shifts
High school diploma or equivalent required
At least 3 years of previous experience in the role of Team Leader or Supervisor
Must pass pre-employment skills testing and background check
Strong leadership skills
Ability to analyze and present data
Highly organized with excellent time management
Solution-focused
Strong understanding of workforce planning
We are also interested in
Good communication skills in English (B2+)
Experience working in the travel industry
Strong verbal and written communication skills
Ability to learn and adapt to new software technologies
Strategic thinker
Our offer
A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Flexible working policy, and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
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