Customer Support Representative – German Speaking
hace 7 días
Customer Support Representative – German Speaking Apply Remote Type: Hybrid Location: Barcelona, Spain Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R-104224 It's fun to work in a company where people truly BELIEVE in what they're doing Company Overview: Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease. In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing and technical inquiries. You will take inbound service requests by phone, email, and live chat. Use your technical expertise and passion for outstanding customer service to answer questions and troubleshoot technical issues to find solutions. Responsibilities: Responding to inbound Billing and Technical service requests over the phone, email, and live chat.Accurately and efficiently log all issues and status updates in our internal tracking system.Understand client's business objectives/impact and apply expertise to timely resolve issues and ensure customer success.Reconcile invoices provided by the customer and/or other internal departments.Explain charges to our customers to enhance their understanding of billing processes and policies.Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end-user issues.Support multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google) - Primary focus will be Microsoft O365 suite.Contribute to the development of service desk processes and procedures.Interact closely with various departments and vendors to provide timely resolution on issues. You Have: Excellent verbal and written communication skills in German and English, as well as excellent analytical and problem-solving skills.Knowledge of Microsoft O365 and/or Azure is an advantage.Ability to prioritize user requests effectively and manage user expectations.Ability to balance attention to detail with expeditious execution in a fast-paced working environment.Passion for driving exceptional customer experience.Previous experience troubleshooting and debugging SaaS cloud solutions is an asset.Ability to work through ambiguity and thrive in a rapidly changing business environment.Understanding of related terminology and concepts. *Ingram Micro is committed to hiring and promoting the most qualified applicants for vacant positions. To achieve this goal, the Company, where permitted by law, will conduct background investigations on all candidates considered for this opening.*
#J-18808-Ljbffr
-
German speaking Customer Service Representative
hace 5 días
España Language Matters A tiempo completoAre you a German speaker living in Manchester and looking for a new role using your Customer Service skills? Our client, an organisation that is active in the legal service industry, is looking for a German speaking Customer Service Representative to join them in their Manchester office due to the expansion of their team. In this role you will be providing...
-
German speaking Customer Service Advisor
hace 7 días
España Language Matters A tiempo completoA well-known company within the fashion industry is looking for a bright German speaker to join them on their ride in maintaining outstanding customer service worldwide! As a German speaker, you will be involved in an enjoyable, vibrant team, where no days are the same.This role is remote-based anywhere in the UK. Within your role, you will be in charge of...
-
Customer Support Representative With German
hace 7 días
España Wibit Consulting & Services A tiempo completoIn Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you're enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you Position : Customer Support...
-
España German-World.com, Inc A tiempo completoGerman-speaking Business Developer RepresentativeWorkster collaborates with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Business Developer Representative for their Barcelona office. As a Business Developer Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers,...
-
Customer Support Representative with German
hace 5 días
España Wibit Consulting & Services (WibitCS) A tiempo completoIn Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!Position: Customer Support...
-
Customer Service Representative with German
hace 3 semanas
España Wibit Consulting & Services A tiempo completoIn collaboration, we are partnering with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Service Representative in the dynamic city of Porto . This role offers the opportunity to work in a fast-paced environment, handling inquiries from bank clients and providing excellent customer service. Location: Porto, Portugal Work Model:...
-
Customer Service Representative With German
hace 3 semanas
España Wibit Consulting & Services A tiempo completoIn collaboration, we are partnering with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Service Representative in the dynamic city of Porto . This role offers the opportunity to work in a fast-paced environment, handling inquiries from bank clients and providing excellent customer service. Location: Porto, Portugal Work Model:...
-
España Cross Border Talents A tiempo completoJoin Our Team as a Dutch-speaking Customer Support Representative!We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona! If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.Key Responsibilities:Manage incoming customer inquiries through phone, email,...
-
German speaking Technical Support Specialist
hace 5 días
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
-
España Cross Border Talents A tiempo completoJoin our vibrant team as a Customer Support Representative in beautiful Barcelona! We're looking for enthusiastic individuals who thrive in a dynamic environment and are passionate about providing exceptional customer service. Key Responsibilities: Respond to incoming customer inquiries through phone, email, chat, or automated alerts, ensuring user needs...
-
Customer Support Representative with Czech
hace 1 semana
España Wibit Consulting & Services A tiempo completoIn collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to onboard a dedicated Hungarian-speaking Customer Support Representative for their Lisbon offices. Position: Customer Support Representative Location: Lisbon, Portugal Employment Type: Full-time Role Overview As a Customer Support Representative, you’ll be at the...
-
España Talingual A tiempo completoGerman speaking Customer Support Advisor Schedule: Full Time (39 hours/week), Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m.Overview of the company:Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Their company employs around 420,000...
-
Customer Support Representative With Czech
hace 7 días
España Wibit Consulting & Services A tiempo completoIn collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to onboard a dedicated Hungarian-speaking Customer Support Representative for their Lisbon offices. Position: Customer Support Representative Location: Lisbon, Portugal Employment Type: Full-time Role Overview As a Customer Support Representative, you'll be at the...
-
Customer Support Representative
hace 7 días
España JUJUR A tiempo completoPosition: Customer Support Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently Record call details in the call management system, ensuring timely responses and resolutions...
-
Swedish speaking Customer Service Representative
hace 7 días
España Language Matters A tiempo completoOne of the largest medical technology companies in the world has an exciting vacancy for a Swedish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner.The client provides all...
-
España Language Matters A tiempo completoOne of the largest medical technology companies in the world has an exciting vacancy for a Norwegian speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner.The client provides all...
-
Customer Care Specialist With German
hace 5 días
España Wibit Consulting & Services A tiempo completoIn Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist We are excited to partner with a top-rated BPO to recruit German-speaking Customer Care Specialists for a rental booking search engine platform. Join a company renowned for employee satisfaction, offering a fully remote role for experienced customer support professionals based...
-
Customer Care Specialist With German
hace 5 días
España Wibit Consulting & Services A tiempo completoIn Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist We're excited to work with a highly-rated BPO to recruit German-speaking Customer Care Specialists to support customers of a rental booking search engine platform. This fully remote role is open to applicants residing in Serbia , offering a stable position within a company known...
-
Customer Service Representative with German
hace 5 días
España Wibit Consulting & Services A tiempo completoIn collaboration we are working on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon. Work model: On-site, hybrid remote Employment type: Full-time Remuneration: Base salary bonuses DUTIES AND RESPONSIBILITIES: Addressing customer inquiries through various channels such as chat, email, and...
-
Junior Customer Support Representative
hace 7 días
España Zoho Corporation B.V. A tiempo completoJob Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer...