Senior Service Delivery Leader
hace 4 semanas
Palo Alto Networks At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. Job Description Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. Your Impact Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers Operate as primary point of contact for multiple product lines supporting the customer journey Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security Customer Impact Own customer planning, deployment, adoption, account-level reviews, and escalations Builds and manages the customized product delivery to the customer’s tech environment Understands Customer Security Priorities and is able to translate it to Success Plans Partnership Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals Partner with Post-Sales teams as Professional Services, Customer Success & Support Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services Qualifications Your Experience 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas Cloud Security DevSecOps Network Security Security Operations Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity Bonus - Client-focused program management Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira) Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15% Fluent French speaking skills desired, but not mandatory Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
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Senior Service Delivery Leader
hace 4 semanas
España Palo Alto Networks A tiempo completoAt Palo Alto Networks, everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators...
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Senior Service Delivery Leader
hace 4 semanas
España Palo Alto Networks A tiempo completoPalo Alto NetworksImplement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud...At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of...
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Service Delivery Director
hace 1 mes
España ARATECH lifestyle technology A tiempo completoWho we are?We are ARATECH, Lifestyle Technology. A company with more than 10 years of experience in IT and consulting. The group of professionals working in ARATECH's mission is to offer the best solutions to our customers by working together with them in their Digital Transformation to provide the best advice establishing a close collaboration.Who are we...
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Service Delivery Manager
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Senior Service Delivery Leader @ Palo Alto Networks
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España buscojobs España A tiempo completoPalo Alto NetworksImplement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud...At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of...
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Senior Service Delivery Leader @ Palo Alto Networks
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Service Delivery Manager
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Head of Global Service Delivery
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EUC Service Delivery Leader
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