Client Relations Associate
hace 4 semanas
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Ebury Institutional - Client Servicing
Ebury Leon - 4 days in the office & 1 day working from home
As an Ebury Institutional - Client Servicing Executive, you will be supporting Ebury's growth in the Institutional space. You will collaboratively work with other Ebury teams to ensure that clients are well supported and that transactions and processes run smoothly and safely on the Ebury platform.
The Role:
Working as part of the Ebury Institutional - Client Servicing team, you will be responsible for supporting clients and acting as a liaison between front office, clients, and back office teams. You will support the resolution of customer-related requests via email, chat, or call and collaborate with multiple internal departments to solve client queries.
Responsibilities will include:
Resolution of customer-related requests via email, chat, or call
Collaborating with multiple internal departments to solve client queries
Collaborating with front office teams to provide great customer service
Identifying upsell opportunities in the existing client portfolio
This is an excellent opportunity to join a rapidly growing, international company in a role that offers professional growth and career progression.
Requirements:
The role is fast-paced and demanding, and attention to detail and the ability to work effectively under pressure are necessities. All work will be conducted in English, both written and verbal.
The successful candidate will be:
A strong communicator, with both written and verbal fluency in English (and French as an advantage)
Driven, with the desire to provide a high level of service to clients
Proactive
Fast learning, with the ability to multitask and prioritize workload appropriately
Diligent, with excellent attention to detail
A team player
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in over 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognized awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative, and collaborative teams, always ready to disrupt and revolutionize the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organization. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV/resume in English.
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