Operations Manager

Operations Manager (Middle Mile), Middle Mile, AMXL JP AMXL Middle Mile is seeking a dynamic Operations Manager to spearhead the operations of its expanding network. This exciting role offers the opportunity to build a middle mile network for AMXL Japan, where one will drive operational excellence by managing key performance metrics, optimizing resource utilization, ensuring on-time shipments, and leading strategic capacity planning. The role will be pivotal in launching new initiatives, adopting innovative technologies, and implementing continuous process improvements, shaping the future of logistics for AMXL.Department: AMZLJob: Program / Project Management Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp Key job responsibilities Monitor and control critical Cost to serve and performance metrics such as fill rates, on time arrivals, and touch points/shipments. Collaborate with the ROC, Stations, and EF/VFs to manage the ordering and cancellation of trucks, ensuring optimal resource utilization. Lead the activation of new connections as part of the expansion strategy. Manage the reactivation and deactivation of additional connections, ensuring seamless integration into the network. Ensure the timely arrival of shipments, meeting or exceeding service level agreements (SLAs). Implement strategies to minimize delays and optimize transit times across the network. Develop and execute capacity planning strategies for both BAU and peak periods. Work closely with cross-functional teams to forecast demand, plan for peak periods, and ensure sufficient capacity is available to meet operational needs. Identify and implement process improvements to enhance operational efficiency. Collaborate with stakeholders to drive innovation and optimize the performance of the logistics network. Support implementation of Programmatic initiatives, tech adoptions across for cost and efficiency in the network and collaborate with stakeholders on seamless launch of new initiatives across the network. A day in the life A day in this role involves monitoring key performance metrics, coordinating with teams on truck scheduling, and ensuring sufficient capacity across lanes. You will work on short term plans on the activation of new connections, manage capacity planning. The role will require you to troubleshoot operational issues. Additionally, you'll strategize and implement new initiatives, optimize for cost and efficiency. About the team AMXL is a single-threaded organization that owns the end-to-end Customer experience for heavy and bulky products. AMXL consolidates supply chain, tech, FC operations, transportation, delivery stations, and last mile delivery. We also provide special handling services such as Room of Choice delivery, Haul-Away and Installation/Assembly for select items.We are a dynamic, fast-growing team dedicated to building and optimizing a robust logistics network. Our focus is on ensuring seamless, efficient transportation of large items, driving innovation, and continuously improving our processes to meet the evolving needs of our customers. Basic Qualifications Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years experience in program management, operations management or related field Business level of Japanese and conversational level of English Preferred Qualifications Bachelor's Degree Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr