Operations Manager, AMZL

Job summary About Amazon At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. We are seeking an Operations Manager to lead one of our Delivery Stations. Responsibilities Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis Managing day-to-day relationships with multiple Delivery Service Providers and suppliers (DSPs, Flex Drivers, etc) Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team Presenting operational metrics regularly to the senior leadership team Problem-solves for closing gaps between performance and goals Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement Works with key business partners such as Transport & Sortation, Last Mile Management, Finance, Loss Prevention, IT, HR, ACES and Engineering. Lead the Inbound and Outbound processes for the building owning end-to-end processes. Key job responsibilities The Ops Manager, leads an operation for +70k units. Manages End-to-End execution including Inbound, Outbound and On the Road execution. Leads a team of 4 managers and +50 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful execution. A day in the life This manager will be responsible for key metrics include, but are not limited to: Safety Metrics, Inbound Metrics, Outbound metrics, On-The-Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projects. About the team Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations. Basic Qualifications Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 5+ years of operational experience 6+ years of people management experience 6+ years of general experience English and Spanish Fluency Preferred Qualifications MBA, or Master's degree Experience with Six Sigma, lean manufacturing 2+ years of directly managing and responsible for multiple large projects experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr