Operations Manager

hace 6 días

España Flix SE A tiempo completo

We're looking for a motivated and driven Regional Operations Manager who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. The position will be based in Barcelona. You will play a crucial role in shaping our operations, driving growth, and directly contributing to our success in Spain and France regions.
Your Tasks – Paint the world green

- Build and Maintain Partnerships: Establish and strengthen collaborations with local partners in the Basque Country and Catalonia, acting as their trusted point of contact.
- Training and Development: Train and support drivers from our bus partners, ensuring alignment with our international quality standards.
- Optimize Quality and Service: Adapt and continuously improve service and quality standards to meet the unique needs of the Spanish and French markets.
- Operational Execution: Ensure the smooth launch of new bus lines and oversee their ongoing performance.
- Cross-Functional Collaboration: Liaise with internal teams, including Line Planning, Business Development, Traffic Control, and support teams at HQ in Germany.
- Customer Satisfaction: Manage and monitor the Net Promoter Score (NPS) for all bus partners operating in the Basque and Catalonia regions, ensuring high customer satisfaction.
- Frequent Travel: This role requires regular travel to maintain strong relationships and ensure operational excellence.

Your Profile – Ready to hop on board

- 3-6 years of operational experience in the travel, transportation, or logistics industry.
- Experience in portfolio management, logistics, or the transportation/tourism industry is a plus

- Strong analytical and critical thinking abilities, with the capacity to multitask in a fast-paced environment.
- Excellent communication and negotiation skills, with a proven ability to manage a variety of stakeholders, including terminal managers, drivers, and regional authorities.
- An entrepreneurial mindset with a "hands-on" attitude, ready to contribute wherever needed to achieve company goals.
- Passionate, proactive, and reliable, with the ability to work independently while being a collaborative team player.
Trustworthy and flexible, committed to delivering high-quality work and continuously improving processes.
- Fluent in Spanish (mother tongue proficiency), fluent in English. French language skills is a big plus

Our Perks – More than just a job

- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 14 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our Flix Team has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on Urban Sports Club memberships.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. #LI-Hyrbid

About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story:

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