Operations Manager

hace 5 días

España GuestReady A tiempo completo

About Us

Guest Ready is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, Guest Ready is a company on the rise.
At Guest Ready, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

The Operations Manager position is ideal for a dynamic individual with strong leadership skills and a passion for operational excellence. This role offers a unique opportunity to make a significant impact within a rapidly growing company in the short-term rental industry. As an Operations Manager at Guest Ready, you will have the chance to lead a dedicated team, optimize processes, and enhance guest satisfaction, all while contributing to the company's ambitious growth objectives. If you are looking to advance your career in a fast-paced environment where your skills and ideas can thrive, this could be the perfect opportunity for you to grow alongside Guest Ready.

Responsibilities
Operational Management

- Ensure seamless daily operations, including timely task completion and problem resolution.
- Oversee the quality and efficiency of housekeeping and property maintenance services.
- Manage third-party service providers to ensure high-quality performance and contract compliance.
- Monitor performance through key metrics and KPIs, ensuring operational standards are met.
- Schedule and oversee work shifts, task delegation, and performance evaluations.
- Build relationships with local vendors, ensuring services are delivered on time and to standard.
- Assist in setting dynamic pricing strategies by monitoring occupancy rates and seasonal demand.
- Work closely with the revenue team to optimise booking rates and minimise vacancies.
- Collaborate on strategies to upsell services and amenities to increase revenue per guest.
- Ensure all properties adhere to local regulations, including health, safety, and licensing.
- Conduct regular safety audits and enforce safety protocols for both guests and staff.
- Provide regular operational reports and insights to stakeholders.
- Use data to identify areas for operational improvement, cost savings, and efficiency.
- Train team members on technology systems and optimize digital processes.
- Monitor online booking platforms and ensure listing accuracy and responsiveness.
- Develop and enforce protocols for handling operational crises.
- Serve as the point of contact for after-hours emergencies or urgent operational needs.

Process Improvement

- Continuously assess and optimize operational processes for better efficiency and service quality.
- Identify and implement cost-effective solutions to enhance operational performance.
- Drive innovation in process management, tools, and strategies to meet evolving business needs.

Team Leadership

- Lead and manage a high-performing operations team, including guest relations, property maintenance, and housekeeping.
- Foster a positive, collaborative, and efficient working environment.
- Train, mentor, and support team members to meet and exceed performance goals.

Requirements

- Years of Experience: 5-7 years in operations, hospitality, short term rental, or property management, with a leadership role.
- Spanish & English
- Proven experience in team management, process improvement, and customer service.
- Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches.
- Excellent communication skills, both written and verbal.
- Willingness to work on weekends.
- Available to work on any schedule.
- An individual who's able to work under pressure being calm and composed.
- Experience in delivering host-focused solutions based on their need and satisfaction.
- Team player; able to work in an environment with cross-cultural colleagues.
- Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
- Able to work with the highest ethical and professional quality standards.

We encourage you to apply even if you are missing a skill or two Don't undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps

Diversity and Inclusion

Guest Ready is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.

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