Assistant Learning
hace 2 días
Join us at Accor, where life pulses with passion
As a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.
Hospitality is a work of heart,Join us and become a Heartist.
Job Description
Metrics:
Organization of training administration.
Training planning for all departments of the Hotel.
Compilation of and adherence to financial budgets within the Training department.
Organization and monitoring of all administrative affairs within and outside the Training department.
Execution, supervision, and coordination of training activities within the Hotel (skills training, general training).
Establishment of relevant course material.
Administration.
Training.
Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Manager/Director Area.
Updating of personal training history files of all employees in coordination with the Human Resources Director.
Familiarity with Corporate Talent Strategy issued by the Corporate Centre and ensuring that they are applied accordingly.
Help in coordinating and supporting yearly performance reviews for supervisory staff together with the Human Resources Director.
Order and organize distribution of Training Certificates.
Ongoing information of arising problems or conflicts within the departments on a confidential basis.
Evaluate customer needs from feedback of the guest questionnaires and compile relevant measures for correction or improvement.
Administration:
Compile and establish course/training control instruments.
Compile hotel inspection reports, on-the-job observance.
Ensure proper course material and updated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapt them with relevant supervisors to their operational requirements.
Counseling of supervisors/employees in training matters (How to Train, etc.).
Establish monthly reports according to Hotel's/regional office requirements.
Maintain a monthly overview of course breakdown and attendance.
Coordinate updating of personal files of employees together with the Human Resources Director.
Keep the library updated and ensure that the Hotel always has proper and good quality copies. Control the inventory on a regular basis.
Prepare financial needs for the financial budget on a yearly basis and discuss it with the supervisor.
Training:
Train in-house departmental Technical Trainers, selecting those to cover every required field (How to Train).
Conduct, coordinate, and supervise all kinds of internal technical training and courses for the Department Heads and supervisors.
Ensure that departmental training schedules are established every six months in advance.
Coordinate training activities with Learning and Development or Learning and Development Area.
Conduct General Training topics and ensure that all new employees are taken care of within the Work Supporter System (always in coordination with the Human Resources Director).
Ensure the general orientation during the introduction of new employees.
Provide support and supervise the activities of the departmental Godfathers and check regularly the proper introduction of new employees.
Conduct Welcome to Movenpick Hotels & Resorts Program as advised by HRD.
General:
Inform Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
Familiarity with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
Discover a world where life pulses with passion.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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