Customer Success Specialist

hace 2 semanas

España Mize A tiempo completo

Here at Mize, as a genuine people-centric company we believe that a good manager can take you to the next level both professionally and personally.Our mission is to find the best match between the team members, to empower each other, as that’s how we reach our company goalsMize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.As a Customer Success Manager at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team in Tel Aviv, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development.Responsibilities:Building and managing long-term relationships with our clientsEnhancing client results and proactively pushing for expansionEnhancing customer experience through product supportConduct onboarding and training sessions for clientsAnalyze and provide insights on client-business interactionsUtilize data to identify opportunities for improvement and growthHandle customer requests and complaints effectively and promptlyWork towards solutions that align with both customer needs and company objectivesManage communication infrastructure to ensure efficient and effective client communicationRequirements:3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients.Fluent in English, both Written and Verbal with excellent communication skillsProficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantageKnowledge of the Travel domain and industry - advantageExperience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and ServicesStrong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing companyStrong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitmentsPrevious experience in a hypergrowth startup environment and mindset - advantageCommunication skills in Chinese - advantage
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