Customer Success Specialist

hace 1 mes


España DocPlanner A tiempo completo

Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas (modelo SaaS). Somos líderes en 13 países, creando una herramienta para más de 130k médicos activos. Además, 80 millones de pacientes únicos visitan nuestro sitio web. El mes pasado, se reservaron 7,5 millones de visitas médicas en nuestro sitio web. Tenemos 8 oficinas en todo el mundo y nuestro equipo está formado por más de 2000 personas. Está respaldada por los principales fondos de capital riesgo, como Point Nine Capital, Goldman Sachs Private Capital y One Peak Partners, que han recaudado un total de 130 millones de euros hasta la fecha.Nuestra misión es “Hacer la experiencia de la salud más humana”.Doctoralia se fundó en 2007 en España. Nuestro equipo cuenta hoy con más de 300 personas en España.Descripción del empleoEstamos buscando nuevos miembros para nuestro departamento de Customer Success¿Cuáles serán tus responsabilidades?Entender necesidades del cliente y cómo solucionarlas con nuestro producto.Gestionar y solucionar incidencias en coordinación con el equipo de Soporte.Asegurar que el cliente utilice las herramientas/active servicios necesarios para obtener los resultados.Conseguir los objetivos actuales en relación a la activación de servicios/uso herramienta/NPS de la cartera asignada.Recoger feedback de clientes para mejoras del servicio.Persona proactiva, curiosa, persistente y con espíritu de superación.2+ años de experiencia laboral (preferentemente en posiciones de Customer Success o Sales).Valorable experiencia previa en Call Center y/o recepción médica.Excelentes habilidades de comunicación, negociación y autonomía.Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización.Atención al detalle.Orientación al cliente y a consecución de objetivos.Nivel nativo/alto de Español.Información adicionalSalario competitivo y adecuado a tu experiencia.Lo más importante: un equipo increíble que te acogerá y te apoyará en el camino.Día de cumpleaños libre para pasar el día con tus seres queridos.Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.Modalidad híbrida con presencia mínima de 1 día a la semana desde nuestras oficinas de Barcelona.
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