B2C Squad Coordinator

hace 6 días

España Philip Morris International A tiempo completo

One clear purpose - to deliver a smoke-free future. Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.
The purpose of our B2C third parties Coordinator will be as follows:
Manage, coordinate, supervise SQUAD (hostesses) operations in order to contribute to the territory/ region growth of IQOS Users & HnB (always ensuring KPI accomplishment). On the job supervision, communication with hostess’s agency. Regularly monitoring performance is the main accountability in order to ensure provider´s performance is up to standards/ delivering results and optimal CX.
Main Accountabilities
TERRITORY PLAN DEPLOYMENT:

Execute the Territory plan considering the full consumer journey and selling opportunities.
Cascade priorities to the agencies.
Ensure tools, materials are working properly (ie- frontliner system usage and identification/escalation of errors) so that the agency can provide the service.
Ensure visibility is in place and according to visual merchandising guidelines.
Ensure the correct service providing with the supplier, by managing incidences.

TRAINING ON THE JOB:

Ensure the correct training over the user company (Philip Morris) and the agency.
Train the provider to ensure right messaging of benefits, programs, promotions and objection handling for LAUs acquisition, retention, upselling and crosselling of PMI´s IQOS portfolio.
Train the provider to foster business relations with touchpoint owners and staff (Retail) by providing professional and high quality services.

MONITOR & CONTROL:

Do regular performance evaluation of the provider.
Identify outliers/ deviations / non-compliant behaviours.
Long-tail management: Action plans in place and decision making in order to ensure provider´s performance is optimal.
Top performers Management.
KPI TRACKING - Monitor core KPIs/ targets and benchmark those against objectives, in order to define and implement corrective / preventive actions with the provider and B2C lead.
Consolidate and share provider´s feedback with B2C lead regarding processes/ programs/ current CX/ field reality in order to identify opportunities for growth in the territory.
Be aware and always follow all the company policies & procedures in order to keep PM´s image and reputation.

What We Are Looking For:

Retail or B2C experience.
Sales/ Consumer Services experiences.
Previous experience of 1-2 years leading commercial teams.
Previous experience leading external teams through agencies.
Travelling availability.
Location: Sevilla and Malaga.
University Degree is required.
English B2, fluent Spanish.
Good level of Excel and PowerPoint.

What We Offer:
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.


#J-18808-Ljbffr

  • B2C Lead

    hace 7 días

    España Philip Morris International A tiempo completo

    One clear purpose - to deliver a smoke-free future. Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...

  • Digital Marketing Coordinator

    hace 5 días

    España The Ocean Race A tiempo completo

    Description Are you looking for a dynamic position where you can hit the ground running and make an immediate impact in the world of sport marketing? Then look no further, you’ll be a great fit for The Ocean Race. We are looking for a results-oriented Digital Marketing Coordinator or Intern to join our Marketing department. You will be an instrumental part...

  • Digital Commerce Operations Coordinator

    hace 7 días

    España Nestlé SA A tiempo completo

    We are looking for a Digital Commerce Operations Coordinator to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: Hybrid.Work Language: Fluent Business English.The RoleAs a Digital Commerce Operations Coordinator, you will be accountable to plan and deliver both technical & commercial guidance...

  • Digital Commerce Operations Coordinator

    hace 6 días

    España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a Digital Commerce Operations Coordinator to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Location: Nespresso Hub, Barcelona, Spain. Type of Contract: Permanent. Type of work: Hybrid. Work Language: Fluent Business English. The Role As a Digital Commerce Operations Coordinator, you will be accountable to plan...

  • Norwegian Technical Support Advisor ES

    hace 7 días

    España Job Squad A tiempo completo

    As a Technical Support Advisor, you will be responsible for handling customers' technical questions and issues. You will mainly be in contact with customers via email and phone. The position is open until the right candidate is found. Job Responsibilities: In a correct, customer-friendly, and efficient manner, answer and/or solve complex technical questions...

  • Operations Support Coordinator

    hace 3 días

    España OVRSEA A tiempo completo

    Notre mission : simplifier et rendre plus durable le transport international grâce à la technologie Fondé en 2017, OVRSEA est un transitaire nouvelle génération qui utilise la technologie pour simplifier et optimiser le transport international des entreprises. Nous accompagnons plus de 700 entreprises à travers 60 pays dans leur transport de fret...

  • Request Coordinator West Europe, Culinary

    hace 7 días

    España Symrise A tiempo completo

    Request Coordinator West Europe, Culinary & SnacksSymrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.Its sales of € 4.7 billion in the 2023 fiscal year make Symrise...

  • Belgian Licensing Associate in Leading Software Company

    hace 7 días

    España Job Squad A tiempo completo

    Reference: WESP About Malaga: Move to Malaga and live a warm and sunny life while making a difference in the industry of software sales and business development. Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. You need an EU passport to...

  • French Licensing Associate in Leading Software Company

    hace 5 días

    España Job Squad A tiempo completo

    Reference: WESP About Malaga: Move to Malaga and live a warm and sunny life while making a difference in the industry of software sales and business development. Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night...

  • Dutch/Flemish Licensing Associate in Leading Software...

    hace 7 días

    España Job Squad A tiempo completo

    Reference: WESP About Malaga: Move to Malaga and live a warm and sunny life while making a difference in the industry of software sales and business development. Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night...

  • Tech Product Owner

    hace 7 días

    España Iaggbs A tiempo completo

    Tech Product Owner - Customer EngagementContract Type: PermanentAbout IAG TechIAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.Brought together in 2019,...

  • Tech Product Owner

    hace 6 días

    España Iaggbs A tiempo completo

    Tech Product Owner - Customer EngagementContract Type: PermanentAbout IAG TechIAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.Brought together in 2019,...

  • Tech Product Owner

    hace 6 días

    España IAG GBS A tiempo completo

    Descripción de la empresaAbout IAG TechIAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.Brought together in 2019, we are a unique community with a...

  • Senior Engineering Manager

    hace 7 días

    España Back Market A tiempo completo

    Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...

  • Engineering Manager

    hace 7 días

    España BackMarket A tiempo completo

    Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...

  • Senior Engineering Manager

    hace 7 días

    España Back Market A tiempo completo

    Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...

  • Tech Product Owner

    hace 7 días

    España IAG Tech A tiempo completo

    Descripción de la empresa About IAG Tech IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia. Brought together in 2019, we are a unique community with a...

  • Senior Data Scientist

    hace 3 días

    España Preply A tiempo completo

    Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons. Meet the team! At Preply, data is at the heart of every decision we make. We run hundreds of A/B tests to continually optimize our...