Account Manager

We’re hiring We're looking for someone living anywhere in Spain. Please ensure you answer all the questions in your application. If the questions are not answered, we will discard your application. This position requires candidates to be bilingual in English and Spanish. We’re Angel Host, a Canadian-based, data-driven, and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Hosts worldwide outperform their market. With Angel Host taking care of listing optimization, channel optimization, and pricing strategy, our clients get to focus on growth while increasing their revenues. Angel Host was founded by highly experienced, award-winning entrepreneurs and hospitality operators. Our mission is to become a worldwide leader in vacation rental management, and we're on the right track, currently working with 1000+ properties in the US, Canada, Mexico, the Caribbean, and Europe. Are you passionate about building meaningful client relationships and delivering real value? Do you thrive in a fast‑paced, collaborative environment where your ideas and initiative make a difference? If you're confident, service‑driven, and excited about the potential of the short‑term rental industry, you could be a perfect fit for our Client Success & Account Manager role. Build and Maintain Strong Client Relationships Develop trust‑based relationships with Property Managers and Owners through proactive communication, regular check‑ins, and a patient yet firm consultative approach. Ensure clients feel supported and understood throughout their partnership. Act as the First Line for Revenue Management Questions Develop a strong understanding of Revenue Management concepts and strategies as implemented by our Revenue Management team. Be confident explaining key metrics such as Booking Revenue, Occupancy Rate, ADR, Booking Pacing, Booking Velocity, etc. Address client questions within your scope and elevate to the Revenue team when deeper insights are needed. Support Client Success and Portfolio Performance Monitor portfolio results, align with clients on business goals. Serve as the main point of contact to ensure satisfaction, retention, and long‑term collaboration. Proactively identify opportunities within the client's portfolio and coordinate with internal teams or the client as needed. Monitor and Support Client Onboarding Stay closely involved throughout the onboarding process by collaborating with the assigned Onboarding Coordinator. Ensure all steps are completed smoothly and that the client is set up for success from the start. Minimize Churn by Anticipating Client Needs Actively work to maintain a low churn rate by staying attuned to client sentiment, anticipating potential issues, and addressing concerns before they rise. Follow the established meeting calendar to ensure regular touchpoints with clients and build trust through consistent communication. Celebrate Wins and Cultivate Loyalty & Referrals Recognize performance improvements or milestones by sending thoughtful notes or small tokens of appreciation. Use these moments to strengthen relationships and identify opportunities for referrals or endorsements. Ensure Timely Delivery and Clarity of Client Reports Follow up to confirm clients receive their monthly Revenue Management and Listing IQ reports (prepared by their respective teams). Address client questions about the content of these reports, or coordinate with internal teams for clarification when needed. Coordinate Cross‑Team Issue Resolution Serve as the liaison between clients and internal departments—Revenue Management, Operations, Guest Services, Listing Specialist, etc.—to resolve issues related to pricing, availability, listing accuracy, software, or guest experience. Monitor & Troubleshoot OTA Listing Issues Monitor and troubleshoot OTA‑related issues or warnings (e.g., from Airbnb, Vrbo, Booking.com), coordinating with internal teams or addressing them directly to maintain listing health and avoid disruptions. Drive Portfolio Growth Within Existing Accounts When a client has entrusted us with only a portion of their portfolio, proactively work to expand that share by ensuring their satisfaction, showcasing our results, and making a compelling case to manage their full portfolio. Be a Trusted Expert Through Industry Awareness Stay current with Vacation Rental industry trends, OTA updates, and best practices to ensure we deliver expert‑level guidance. Proactively share relevant insights with clients to help them feel supported by knowledgeable professionals at the forefront of the industry. Is this job for you? It is if: You have very strong English & Spanish speaking and writing skills: You must know how to be concise yet professional. You have 2 to 3 years of experience in Account Management or a similar Client‑Facing position. Background in a SaaS environment is a plus, but not required. You possess 2 to 3 years of experience in Vacation Rental Management. You’re comfortable working with numbers and data, articulate in explaining the Revenue Management team’s pricing strategies, and adept at analyzing reports using tools. You can present and structure information clearly so both clients and internal teams can understand and act on it. You have a strong level of confidence and interpersonal skills; your presence, tone, and language should build trust and communicate empathy while remaining firm about what we need from the client to deliver exceptional results. You can perform well under pressure and act as a mediator, ensuring accurate information is relayed, minimizing misunderstandings, and reaching agreements efficiently while balancing the interests of all parties involved. You’re proactive, organized, and dependable. You carry strong initiative: you’re not the type of person who waits for someone to tell you what needs to be done. The words “this isn’t my responsibility” aren’t part of your vocabulary. Besides the European market, you will also oversee accounts in Dubai, the Emirates, and potentially in the United States, Canada or other markets as needed. This means your working hours may vary; on some days, you may start anytime between 7:00 a.m. and 10:00 a.m., finish your day 8 hours later between 3:00 p.m. and 6:00 p.m. Flexibility to provide occasional support outside of regular business hours or on weekends for emergencies is also expected. You are comfortable with Google Sheets, given that many of our reports are produced with these tools. You enjoy working with a collaborative, energetic team, and you’re not afraid to laugh along the way Contract & Compensation Structure This role is offered under an independent contractor agreement. Angel Host is a Canadian company and does not operate local entities in Europe; therefore we are unable to offer traditional employment (payroll/nómina) contracts. Candidates must be legally able to operate as independent contractors in their country of residence and are fully responsible for their own tax obligations, social security contributions, benefits, and compliance with local regulations. Monthly compensation for this role ranges between €2,100 and €2,900 gross (depending on experience and profile). This compensation is gross and does not include benefits, paid leave, employer social contributions, or tax withholdings. Please apply only if you are comfortable with both the independent contractor model and the stated compensation range. To help comply with Spanish labor regulations, Angel Host will cover 50% of the \"Tarifa de Autónomo\" (self‑employed social security fee), up to a maximum of €195 per month. So, what’s in it for you? We believe that attracting the best talent means offering the best in return. While we’re passionate about our work, we also value everything life has to offer; whether that’s time with family, travel, or simply taking a moment to recharge. That’s why we’ve created a well‑rounded compensation and benefits package that supports both personal and professional fulfillment. A competitive base salary based on your location and experience, with annual reviews and growth opportunities; Paid Vacation Days, plus all national holidays (capped at 13 days per year); The freedom to work remotely as long as you have reliable Wi‑Fi and a dedicated workspace. Up to three days of paid volunteer time through Angels Care, our program supporting community impact and giving back. At Angel Host, we’re not just building a service; we’re shaping the future of short‑term rental performance. If you’re ready to bring your skills, energy, and ideas to a team that values growth, collaboration, and client success, apply now Join us and help redefine what property managers and owners can expect from a true growth and performance partner. #J-18808-Ljbffr