Operations Manager

Join to apply for the Operations Manager role at EōS Fitness EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Our Operations Manager reports to the District Operations Manager and oversees the Service team, ensuring operational excellence throughout the gym. They greet and direct members, guests, and team members upon entry, serving as representatives of our gym's commitment to exceptional service. Key responsibilities include customer service, monitoring revenue goals, managing retail, member fee compliance, inspecting gym functionality and cleanliness, partnering with sales, fitness, facilities, and marketing teams to improve overall performance, and upholding brand standards. Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Responsibilities Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards. Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being. Qualifications 2‑3 years of operations management experience. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. 3‑4 years of customer service experience. Prior experience or strong interest in the fitness industry is a plus. Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem‑solving; and good time management, organizational, and record‑keeping skills. Excellent MS Office skills. Embrace our Core Values. Requirements Must successfully pass a background check. CPR certification required within 30 days of hire. Be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems. Ability to bend routinely and repetitively to lift more than 40 lbs. California Pay Range $70,304—$83,000 USD Benefits And Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and a plus one family member. Discounted personal training and merchandise—including supplements. Employee referral program. Daily Pay offered—access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, employee assistance program and even pet insurance are offered. 401(k) + company matching. Personal education growth options with Sophia Learning. Based on eligibility of tenure and full‑time vs. part‑time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law—click here for more information. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283. #J-18808-Ljbffr