Customer Support Engineer
hace 1 mes
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.Responsibilities:Provide 1st line customer and technical support for all layer 1, 2 and 3 services provided by Cogent,interacting with Cogent customers via phone and e-mail in order to identify and resolve their service issues, respond to their technical questions and achieve customer satisfactionClearly document in the trouble ticketing system all steps taken to identify and resolve a customer reported issueManage a queue of customer created tickets, ensuring that customers are updated with their status andprogress is being made towards resolving their issueWork and coordinate effectively with all members of the Operations team, other Cogent teams, as well as with vendors in order to ensure swift resolution of customer issuesAbility to work professionally with customers, vendors, and internal groups under all circumstances.Manage customer expectations and escalation and de-escalate the situation as necessary.Perform accurate handover of the ongoing issues at the end of the shiftPerform other duties or special projects as assignedQualifications:Good verbal and written communications skillsAt least 2 years of working experience in a similar position at a network operatorCisco equipment experience and certifications (CCNA/CCNP) will be highly valuedGood technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, MPLS), IPaddressing, DNS and IP-VPNStrong problem-solving skillsCustomer focused and eager to learnTeam player worker and capable to work under pressure and within tight deadlinesAvailability to work on morning or evening shifts, Monday to Friday basisFluent in English, knowledge of other languages would be an assetWork Environment: This is an in-office position, based in Madrid -Spain.Cogent Communications is an Equal Opportunity Employer.
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Customer Support Engineer
hace 1 mes
España Santander A tiempo completoCustomer Support Engineer (Brazil Customers) Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns. We develop and implement cutting-edge, self-learning AI...
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Customer Support Software Engineer
hace 2 semanas
España buscojobs España A tiempo completoEmbedded Software Engineer - (Permanent Role)Join a company based in Madrid that specializes in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...
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Customer Support Software Engineer
hace 1 mes
España IC Resources A tiempo completoEmbedded Software Engineer (Permanent Role) Join a company based in Madrid that specializes in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed are...
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Customer Support Software Engineer
hace 2 semanas
España Onyx-Conseil A tiempo completoEmbedded Software Engineer - (Permanent Role)Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...
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Customer Support Engineer-Madrid, Spain
hace 1 mes
España Cogent Communications A tiempo completoCompany: Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based,...
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Technical Support Engineer
hace 4 semanas
España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
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Senior Technical Support Engineer
hace 2 semanas
España Cataloxy A tiempo completoOfertas de empleo Senior Technical Support Engineer (m/f/x)ID: 129991 13 La oferta de empleo ya está archivadaPublicada: 14.11.2024. Actual hasta: 28.11.2024Senior Technical Support Engineer (m/f/x), BarcelonaSalario: a convenirSummary informationPuesto: Senior Technical Support Engineer (m/f/x)Publicada: 14.11.2024. Actual hasta: 28.11.2024Área:...
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Customer Support
hace 2 semanas
España UNIT4 NV A tiempo completoWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...
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Support Engineer
hace 1 mes
España Arrow Electronics, Inc. A tiempo completoPosition: Support Engineer Job Description: Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with...
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Senior Process Engineer
hace 4 semanas
España The Chemical Engineer A tiempo completoJOB DESCRIPTION Wood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals and refining sectors. We are looking for an experienced engineer, with a broad range of process...
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Technical Support Engineer
hace 3 semanas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
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Cloud processing support engineer
hace 1 mes
España Kantar Group A tiempo completoKantar Media is a global leader in media research. This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.Kantar...
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Customer Support Manager
hace 1 mes
España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Customer Support Manager
hace 2 semanas
España buscojobs España A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Servicenow Technical Support
hace 4 semanas
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
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Customer Quality Engineer
hace 2 semanas
España buscojobs España A tiempo completoWe work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect, and excellence. What we are trying to say is we want to be more for you.We are your path to a better career, a better future, and a better you.Our teams have invented groundbreaking technologies, flawlessly manufactured millions of products, and...
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Network support Engineer
hace 1 mes
España Tech Domain A tiempo completoWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
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Customer Support Engineer
hace 4 semanas
España Agilent A tiempo completoDescription Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world...
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Senior Customer Solution Engineer
hace 3 semanas
España Cataloxy A tiempo completoOfertas de empleo Senior Customer Solution Engineer (m/f/x)Publicada: 23.10.2024. Actual hasta: 22.11.2024Senior Customer Solution Engineer (m/f/x), BarcelonaSalario: a convenirSummary informationPuesto: Senior Customer Solution Engineer (m/f/x)Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteEmpresa: DynatraceDescripción de la...
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IT Support Engineer
hace 4 semanas
España Remote People A tiempo completoHorizons is representing our client - A multinational IT consultancy company to hire a IT Support Engineer based in Hong Kong. Over the last two decades we’ve helped thousands of multinational companies to set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through highly...