eCommerce Platform Manager

What You Do The Ecommerce Platform Manager oversees the performance, evolution, and optimization of B2C e‑commerce websites across the European region. Acting as the champion for the digital website experience, this role delivers on the product vision to create a best‑in‑class web journey that exceeds customer expectations and drives business growth. Key Responsibilities Adapt the global website strategy into local and regional requirements and execute to optimize customer experience and achieve overall revenue goals Manage the development of the digital product roadmap, focused on innovative, simple and intuitive solutions Lead the cross‑functional platform team utilizing Agile methodologies, communicating the product backlog priorities and ensuring solutions are delivered on plan Prioritize and maintain the product backlog; provide inputs for release planning (including writing user stories), define acceptance criteria and conditions of satisfaction for sprints Lead product discovery and ideation to prioritize opportunities and identify solutions Utilize A/B/n testing to drive improvements in customer experience and web performance over time Use web analytics and other monitoring tools to understand how different customer segments use the site and identify opportunities to improve the user experience (e.g., process simplification, personalization) Be the key point person for any site issues or obstacles in development progress; work to resolve and break down barriers, when needed, to remove roadblocks Acquire and grow deep knowledge of the customer – serving as the ultimate voice of the customer for web properties; conduct customer research, define personas and use cases where appropriate Maintain and grow a deep knowledge of the travel insurance industry, especially how technology is applied to power the customer experience Monitor competitor websites and stay abreast of industry trends, incorporating best practices as applicable Provide regular updates to key stakeholders, including presentations to senior management Travel Requirements: Position is expected to travel. What You Bring BA/BS degree required; Master’s degree a plus Three to five years of experience in an e‑commerce digital product management role with cross‑functional teams (IT, UX, design, QA) Strong technical knowledge of solutions used in an e‑commerce environment and experience with web design, UX and content development Technical background a plus (e.g., software development) Experience working in an Agile environment Strong analytical and problem‑solving skills Exceptional organizational and project management skills Strong communication skills, both verbal and written An entrepreneurial spirit and interest in continuous learning, and a passion for creative solutions Passionate about leveraging technology to power the customer experience Enjoys working with cross‑functional teams and is open and accepting of others’ ideas Regular, predictable, reliable attendance is an essential function of this position Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. #J-18808-Ljbffr