Customer Support Agent
hace 1 mes
Are you our next solution-driven Customer Support Agent who stands out by delivering excellent service within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Become the heartbeat of our Support team by providing premium assistance and top operational quality via our omnichannel platform.
About the role
Transferz's mission is to provide true peace of mind to all parties involved in ground transportation: travellers, travel brands, and our transfer companies. We operate on a global scale, whilst contributing to local economies.
As a Customer Support Agent, you’ll be part of the Customer Service team within the global Operations department. This department is responsible for keeping our Travellers, Travel brands, and Transfer companies happy; often you are the first line of support to help either one of them out Your responsibilities will include providing operational support through the Transferz platform and help covering our 24/7 omnichannel support platform.
Transferz CS is a dynamic and international team with presence in Argentina, Croatia, Thailand, India and Philippines. The profile we are looking for is a solution-oriented individual with attention to detail and excellent multi-tasking and communicational skills. Apply now and let's redefine travel support together
What will you do?
Provide outstanding live phone, e-mail and chat assistance through our omnichannel ticketing platform.
Manage journey orders in our internal backoffice platform.
Efficiently address the operational needs of our travellers, partners and transfer companies.
Handle complaints and investigate refund claims.
Offer relevant input to internal stakeholders based on your front-line experience as the face of the organization.
Assist other departments in their live operational needs.
Contribute to the positive work atmosphere within the team.
What do you need?
English B2 or superior.
Excellent communicational skills.
A problem-solving, getting things done attitude (proactive and resolute).
Attentive to detail.
Empathy and patience.
Adaptability to a dynamic environment where tasks and priorities can change.
Availability full-time (including weekends) and willingness to work hybridly.
Bonus points if you:
Are proficient in other languages (especially Mandarin, French & Italian).
Have previous experience in CS/CX, or in the travel industry.
Are familiar with CRM and Business Intelligence tools.
We foster a culture of openness, transparency, motivation, and fun, characterized by our fast-growing, hard-working, and ambitious scale-up. While we're a tech-driven company, we prioritize serving our partners and travelers through passion, teamwork, and informal communication. Our commitment to diversity is reflected in our status as a multilingual and multinational company, headquartered in Amsterdam with offices in Cordoba (Argentina) and Bangkok.
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