Operations Lead

That thing we doWe’re the Operating System for the Music Industry – a platform that pumps up the jam of every play.We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.What you will be doingWe are looking for a talented Operations Manager to lead the operations of our Back Office team. You will play a crucial role in BMAT, supporting operational decisions and collaborating cross-functionally with all the teams that serve our customers, mainly CMOs, Publishers, and Labels worldwide. Your contributions will directly impact the quality of the service we provide to our clients, making you an integral part of our team.Key ResponsibilitiesSupport end-to-end operations for all our clients, ensuring they receive excellent service from our teams and can operate our products with maximum efficiency.Manage the Back Office operations team, setting and tracking the OKRs that will allow the team to stay organized and focus on delivering the best results, aligned with our client, team, and company strategies.Coordinate with our clients and the internal BMAT teams to ensure all operations are executed within the expected deadlines.Understand the products, how they deliver value to our clients, and gather requests from your counterparts in their organizations so we can adapt our processes to the market needs.Enforce QA procedures at every step of the process, critically analyzing deliveries before releasing them to our clients. Detect patterns, flag errors and report to everyone involved, establishing a trusting relationship with all stakeholders.Understand the different revenue streams that intervene in the CMO end-to-end process and how BMAT is delivering solutions to our clients on all of them.Understand the different types of sources, the information they contain and their authoritativeness (CWR, CAF etc).Understand Multi Territorial Digital Licensing (e.g CISAC/TOWGE).You will collaborate closely with other teams in the Rights & Royalties area of influence: Copyrights, Matching, Data, and Claiming are pivotal teams to Back Office operations, since their work is a direct input for our team. You must ensure information flows across all teams at all times and everybody stays aligned.Minimum Requirements:Based in Barcelona or ideally in the same timezone - remote working arrangements can be considered.+3 years experience working for a CMO or music publisher; copyrights expertise is a must.You are familiar with CISAC formats, standards, and business rules for work documentation.You know all about CMO operations: documentation, matching, licensing, distribution.You understand the importance of the relationship between CMO, publishers, and other members, and the nuances of the politics between all of them.Experience as project manager, technical account manager, or client support in technical environments.Comfortable working with large amounts of data: extraction, analysis and processing using basic tools (spreadsheets) and complex ones (databases, scripting languages).Highly organized, autonomous, and with strong attention to detail.Initiative, drive, enthusiasm, and entrepreneurial attitude.Excellent decision-making, critical thinking, and problem-solving.Passion for listening, asking, understanding, and communicating.Love for teamwork and learning.Language Requirements:Fluency in English and Spanish is a must.Music is one of your biggest passions and you’re willing to learn about the music industry.Role expectationsWithin 30 Days:During the first month, your primary focus will be on familiarising yourself with essential aspects of the role and supporting foundational tasks.Meet your team colleagues and clients.Take ownership of product backlog and operations.Manage.Within 60 Days:By the second month, you'll be expected to take on more complex responsibilities and actively contribute to team/project/strategic initiatives.Ensure all teams involved in our processes are in sync, understanding their scope and how all of them contribute to the company goals and objectives and impact our team.Coordinate and assess QA processes, reviewing our deliverables and making sense of all that we deliver to our clients.Take ownership of the back office team’s operations, supporting and guiding them; fostering a collaborative work environment.Within 90 Days:At the end of the probationary period, you'll be expected to autonomously manage tasks, contribute to strategic planning, and take on leadership roles as appropriate.Become an active contributor within the team, capable of improving our processes based on your previous experience and feedback from all relevant stakeholders.Collaborate with various teams within BMAT, providing support and relevant information to all of them.Support our business line with timely updates and information relevant to our business growth strategy.You Can EnjoyFlexible working hours and locationFlat hierarchyYou can make the role your own and run your own developmentOnline language classes to improve your Spanish or EnglishOnline and onsite courses and music industry workshops run by inhouse expertsWe’ll provide you with all equipment needed for you to be comfortableUnlimited time off because we believe that you know best when you need to rest.Barcelona HQ office available to you, kitted out with a rehearsal room.Who the FAQ are BMATBMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 160 people, spread across various locations worldwide.We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music and the excitement for innovative technology have proven to make a good combination.BMAT has grown as a company of companies. Within BMAT there are a number of products and services that developed semi-autonomously for different players – Digital Service Providers, Publishers and Collective Management Organisations.Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.
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