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hace 6 días

Barcelona, España iF returns A tiempo completo

Who we are iF has developed a platform that leverages data to solve the pressing issue of the high percentage of merchandise returns in eCommerce. Our software-based solution offers retailers a profitable and sustainable approach to reverse logistics, minimizing the cost of returns, and reducing waste that ends up in landfills. Through our advanced technology, we enable retailers to process eCommerce and Marketplace returns in an efficient and cost-effective manner while enhancing the customer experience through store credit and exchange incentivization. Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience for brands. We collect and analyze unlimited data and insights to provide retailers with actionable levers to improve revenues and sustain a green post-purchase process. Our AI-powered portal enables brands to connect deeper with their customers and minimize their carbon footprint, making a positive impact on the environment while driving profitability. We're growing fast, innovating faster, and are currently growing our Customer Success and operations team across Europe. This high-performance team will detect well-fitted industry clients to deliver a solid return service proposition for their eCommerce around the world. Key responsibilities Conduct market research and analyze competitors. Gather and interpret customer data to identify trends. Assist in creating growth strategies and tracking KPIs. Optimize workflows and improve operational processes. Use data to generate actionable insights and prepare reports. Coordinate project timelines and ensure deliverables are met. Collaborate across teams to align goals and execute plans. Propose solutions for inefficiencies and test new strategies. Qualifications MBA or Master in business Previous experience in startups, strategy consulting or banking is desirable Curious and enthusiastic to learn and understand the customer's business processes, needs, pains and future challenges. Strong presentations and communication skills Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment Exceptionally well organized and love planning ahead. We expect you to evolve fast, learning and executing the job in about one third of the time that most competent people think is possible What you get Work with motivated, intense and talented professionals with experience at top organizations in retail, strategy and technology The chance to scale and build one of the highest potential startups and teams in Europe Attractive goal-based salary compensation A differential professional experience in a fast-paced environment, with a team of strategy, business and tech experts

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