Technical Support Engineer
hace 12 horas
Who we are. Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence, with offices and partners in over 100 countries and employ more than 12,000 people worldwide. Job Description Why we need you. We are currently seeking an experienced Technical Support Engineer to join our team supporting Fortinet’s flagship product – FortiGate, in Guadalajara, Spain. You will provide support to our customers and partners and maintain a consistently excellent standard of customer assistance and service. What You Will Be Doing. Work as part of a team providing technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices. Run real-time troubleshooting sessions with partners/customers. Test and reproduce partner/customer issues in the Laboratory. Recommend corrective actions based on gathered data and analysis. Run real-time phone or remote access sessions. Report software/hardware related issues to R&D department. Acquire knowledge by participating in round tables, training, and self-learning. To be successful in the role, you will have: Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience. 3-6 years’ experience in an IT or technical support role. Experience in the telecommunications/networking/security industry. Good knowledge of the OSI model. Strong understanding of networking protocols, specifically TCP/IP, routing and switching. Proficient spoken and written English. Positive, communicative, and customer-oriented attitude. Excellent time management, multi-tasking and organizational skills. Self-motivated to develop technically. Ability to cope and work under pressure. What is not essential but nice to have: Industry certificates (NSE4, CCNA, Security+ etc.). Knowledge of dynamic routing protocols (OSPF, BGP). Knowledge of authentication protocols (LDAP, SSO, 2-factor authentication, etc.). Knowledge of cloud environments like AWS, Google Cloud, Azure, etc. Experience with security devices (Firewalls, IPSs, Mail Security Gateways, etc.). What we offer. Career growth opportunities: practical development, training, certification and mentorship programs. Competitive compensation and benefits: competitive salaries, employee stock program, annual merit reviews, health insurance, multisport card and more. Work-life balance: 30 days paid time off and additional public holidays in the Czech Republic. Great location: Madrid, Spain – a vibrant city with convenient public transportation and amenities. Global exposure: opportunity to work with colleagues from different regions and cultures. Impactful work: working on cutting-edge cybersecurity solutions protecting organizations worldwide. Exciting work culture: dynamic, fast-paced culture encouraging innovation and teamwork, with recognition programs. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Fortinet by 2x #J-18808-Ljbffr
-
Technical Support Engineer
hace 5 días
Madrid, España Thomson Reuters A tiempo completoReuters is looking for **Technical Support Engineer** to be based in our office in **Gdansk, Poland or Madrid, Spain**. In this role, you will serve as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation while offering expert support for complex technical issues. The position enables seamless onboarding,...
-
Technical Support Engineer
hace 1 semana
Madrid, Madrid, España OpenLM A tiempo completoGeneral:The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre -sale activitiesLanguage: Spanish, English – (Fluent technical)Portuguese – OptionalJob description in detail:Ticket handling,...
-
Technical Support Engineer
hace 2 semanas
Madrid, España SABIA Personal A tiempo completoDescripción del trabajo Nuestro cliente : líder internacional en el diseño de sistemas de análisis de vídeo basados en tecnologías de inteligencia artificial y visión por computador. Desarrollan algoritmos patentados altamente sofisticados para proteger y garantizar la seguridad de empresas, propiedades e infraestructuras críticas. Presente en más...
-
Technical Support Engineer
hace 2 semanas
madrid, España SABIA Personal A tiempo completoDescripción del trabajo Nuestro cliente : líder internacional en el diseño de sistemas de análisis de vídeo basados en tecnologías de inteligencia artificial y visión por computador. Desarrollan algoritmos patentados altamente sofisticados para proteger y garantizar la seguridad de empresas, propiedades e infraestructuras críticas. Presente en más...
-
Technical Support Engineer
hace 7 días
madrid, España Comba Telecom A tiempo completoAs a Technical Support Engineer at Comba Telecom, you will be responsible for delivering expert-level post-sales technical support on hardware and software across our portfolio of wireless communication solutions, including repeaters, DAS, Open RAN, and small cell systems. You will play a key role in ensuring customer satisfaction by providing hands-on...
-
Technical Support Engineer
hace 12 horas
Madrid, España Comba Telecom A tiempo completoAs a Technical Support Engineer at Comba Telecom, you will be responsible for delivering expert-level post-sales technical support on hardware and software across our portfolio of wireless communication solutions, including repeaters, DAS, Open RAN, and small cell systems. You will play a key role in ensuring customer satisfaction by providing hands-on...
-
Technical Support Engineer
hace 7 días
Madrid, España OpenLM A tiempo completoGeneral: The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre -sale activities Language: Spanish, English – (Fluent technical) Portuguese – Optional Job description in detail: Ticket handling,...
-
Technical Support Engineer
hace 3 semanas
Madrid, España SABIA Personal A tiempo completoNuestro cliente:líder internacional en el diseño de sistemas de análisis de vídeo basados en tecnologías de inteligencia artificial y visión por computador. Desarrollan algoritmos patentados altamente sofisticados para proteger y garantizar la seguridad de empresas, propiedades e infraestructuras críticas. Presente en más de 40 países y con 40.000...
-
Technical Support Engineer
hace 2 semanas
Madrid, España Fortinet A tiempo completoAdvanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a member of...
-
Technical Support Engineer
hace 2 semanas
Madrid, España Dataiku A tiempo completoDataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no‑low‑ and full‑code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge. What to know...
