ECS Global Engagement Support Lead
hace 2 meses
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk.
Summary & Role Information:
ECS Global Engagement Support (GES) was introduced, as a result of the Customer Engagement at Scale workstream within the Best Run ECS Program. The objective is to bring simplification and scalability to the ECS Customer Engagement roles, streamlining and standardizing activities and processes to increase efficiency.
The Role:
Ensure quality and consistency of GES supported tasks across all ECS regions.
Actively lead strategic alignment with suppliers to review processes, areas of improvements, and drive demand management conversations.
Represent GES unit in regular SteerCo meetings with ECS L2.
Regularly track and report on efficiency gains brought to ECS by GES supported tasks.
Connect on a regular basis with CDM, TSM, and dCEM role owners to ensure GES-supported tasks are optimal.
Actively lead the GES demand management, providing regular status of initiatives to ECS Leadership Team.
Collect feedback from the Regions and drive necessary improvements.
Own GES SOPs and WIs, and ensure proper alignment with customer-facing role owners.
Lead and coordinate necessary roll out and KT sessions of GES related topics to the wider ECS audience.
Experience (Role Requirements):
Minimum 10+ years of experience in SAP.
Experience leading teams and working with cross-functional units.
Experience interacting with Global Executives.
Negotiation and prioritizing initiatives with business outcomes in mind.
Financial acumen and ability to track efficiencies and communicate to stakeholders.
Flexibility to lead a team across diverse cultures and time zones.
Proven experience in Project Management.
Deep understanding of Cloud-related topics.
Vast understanding of SAP and the different organizations.
Experience in transformation programs from kickoff to implementation.
Proven track record working with customer-facing roles.
Consulting experience.
Comfortable working in a fast-paced organization.
Successful track record of proposing and implementing improvements.
Customer-centric mindset with experience engaging with customers.
Ability to work under stress.
Excellent stakeholder management, presentation, and communication skills.
Analytical thinking and decision-making ability.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and over one hundred thousand employees, we are purpose-driven and future-focused.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their background.
Requisition ID: 408327 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
-
ECS Global Engagement Support Lead
hace 2 meses
España SAP SE A tiempo completoAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Strategic Initiatives Specialist, SAP ECS
hace 1 mes
España SAP SE A tiempo completoStrategic Initiatives Specialist, SAP ECS - Private Cloud Customer CenterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Strategic Initiatives Specialist, SAP ECS
hace 3 semanas
España SAP A tiempo completoWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
-
Strategic Initiatives Specialist, SAP ECS
hace 3 semanas
España SAP SE A tiempo completoStrategic Initiatives Specialist, SAP ECS - Private Cloud Customer CenterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Strategic Initiatives Specialist, SAP ECS
hace 1 mes
España SAP SE A tiempo completoStrategic Initiatives Specialist, SAP ECS - Private Cloud Customer CenterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...
-
Global Head Of Customer Support
hace 1 mes
España Cataloxy A tiempo completoOfertas de empleo Global Head Of Customer SupportPublicada: 23.11.2024. Actual hasta: 07.12.2024Global Head Of Customer Support, GranadaSalario: a convenirDescripción de la ofertaThe Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service,...
-
Engagement Delivery Lead
hace 2 meses
España Cognizant A tiempo completoENGAGEMENT DELIVERY LEAD Location: Spain As Engagement Delivery Lead you will participate in Level 2 & 3 support activities, IAM platform operations, Application/system onboarding into IAM/PAM solution, and Engineering work. Why choose us? HIGH QUALITY PROJECTS: You will take part in demanding projects focused mainly on digitalization or even start projects...
-
Regulatory and Engagement Manager
hace 1 semana
España The British American Tobacco Group A tiempo completoBAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!British American Tobacco Spain has an exciting opportunity for a Regulatory and Engagement Manager – Global...
-
Data Engineer, eCS Data Engineering and Analytics
hace 3 semanas
España Amazon A tiempo completoData Engineer, eCS Data Engineering and AnalyticsAre you passionate about data and code? Does the prospect of dealing with mission-critical data excite you? Do you want to build data engineering solutions that process a broad range of business and customer data? If so, then the eCommerce Services (eCS) team is for you!In eCommerce Services (eCS), we build...
-
España LHH (Global) A tiempo completoGlobal Candidate Services Manager - Global Delivery ServiceThe Global Candidate Services Manager is responsible for leading our centralized delivery operations teams. Partnering with in country and global delivery operations leaders to standardize, simplify and centralize back office and candidate support tasks whilst maintaining quality delivery, exceeding...
-
Regulatory and Engagement Manager
hace 3 días
España The British American Tobacco Group A tiempo completoBAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!British American Tobacco Spain has an exciting opportunity for a Regulatory and Engagement Manager – Global...
-
Engagement Manager
hace 3 días
España Guidewire Software A tiempo completoSummary Engagement Manager The Engagement Manager (EM) has a division of labor within the full portfolio. For GWCP programs, the Engagement Manager will support the Principal on larger Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams. This includes...
-
Engagement Manager
hace 1 semana
España Guidewire Software A tiempo completoEngagement ManagerThe Engagement Manager (EM) has a division of labor within the full portfolio. For GWCP programs, the Engagement Manager will support the Principal on larger Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams. This includes overseeing...
-
Global Sourcing Lead
hace 2 meses
España Fagron A tiempo completoAbout the job We are currently looking for a Global Sourcing Lead. In this position, you will be responsible for Fagron’s global sourcing efforts and you will work closely with our regional teams in Europe, North America, Latin America, China and India to lead centralized direct and indirect sourcing efforts. You will be responsible for the management of...
-
Lead Development Operations Engineer
hace 2 meses
España Clarivate Analytics A tiempo completoLead Development Operations Engineer We are looking for a Lead DevOps Engineer in Spain, Barcelona to join our globally diverse cloud architecture and DevOps engineering team. This is an opportunity to work with a variety of tools like Terraform, Datadog, AWS Code Pipeline, Azure DevOps and a variety of AWS services. We would love to speak with you if you...
-
Global Pricing Implementation Lead Oncology
hace 1 mes
España AstraZeneca GmbH A tiempo completoLocation: Barcelona, Spain (On-site), 3 days working from the office and 2 days working from home. Be empowered to be innovative and creative where difference is valuedJoin a place built on innovation and creativity. Where different views and perspectives are encouraged and valued. An environment that champions inclusion, and teams that reflect the diversity...
-
Digital Customer Engagement Manager
hace 2 meses
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 2 meses
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Digital Customer Engagement Manager
hace 2 meses
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Lead DevOps Engineer
hace 3 semanas
España Clarivate Analytics A tiempo completoWe are looking for a Lead DevOps Engineer in Spain, Barcelona to join our globally diverse cloud architecture and DevOps engineering team. This is an opportunity to work with a variety of tools like Terraform, Datadog, AWS Code Pipeline, Azure DevOps and a variety of AWS services.We would love to speak with you if you have skills in ECS, AWS EKS, Terraform...