Digital Customer Engagement Manager
hace 3 semanas
Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. What you’ll do The Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.Support tickets handling, bridging customer queries and requirements from technical operations team.Ensures periodic service reviews to track the service quality across a range of customers.Orchestrates the overall service delivery according to agreed SLAs and KPIs.Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.Supports de-escalations of critical customer situations & reviews SLA service credit cases.Contributes to customer Go-Lives, Release Upgrade and maintenance activities.Executes and supports problem management and continuous improvement.Supports customer satisfaction surveys & commercial change requests.Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success. What you’ll bring Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.Technical and application expertise for different cloud solutions (S/4HANA or another private cloud).Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures. Meet the team The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.Requisition ID: 386146 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Digital Customer Engagement Manager
hace 3 semanas
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 2 semanas
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 3 semanas
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 3 semanas
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 3 semanas
España SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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Digital Customer Engagement Manager
hace 3 semanas
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Digital Customer Engagement Manager
hace 2 semanas
España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical ConsultantOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Engagement Manager
hace 6 días
España SandboxAQ A tiempo completoAbout the Role We are seeking a dynamic and experienced Customer Engagement Manager (CEM) with a deep understanding of cybersecurity. This role is ideal for a seasoned professional with strong technical expertise in cybersecurity, excellent project management skills, and a passion for ensuring customer security and success. As the CEM, you will be...
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Digital Customer Engagement Manager
hace 3 semanas
España SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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Digital Customer Engagement Manager
hace 2 semanas
España SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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Associate Customer Success Manager
hace 1 mes
España Mapp Digital A tiempo completoInternal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...
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Engagement Manager with Danish
hace 2 días
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Engagement Manager for their Malaga office. Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of...
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Engagement Manager with Dutch
hace 2 días
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Engagement Manager for their Malaga office. Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of...
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(VCL-32) Customer Engagement Strategist
hace 2 semanas
España Grupo Planeta A tiempo completoDescripción de la ofertaThe Customer Engagement Strategist will enhance customer interaction in the collectibles market by reactivating inactive customers, increasing customer activity, and boosting customer lifetime value (CLV).Improve key customer experience (CX) metrics across direct-to-consumer markets. Collaborate globally with data scientists,...
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Engagement Manager With Danish
hace 2 días
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Engagement Manager for their Malaga office. Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of...
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Engagement Manager With Dutch
hace 2 días
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Engagement Manager for their Malaga office. Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of partners...
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Digital Marketing Manager
hace 4 días
España Sagan A tiempo completoJob Title: Digital Marketing Manager - Latam Location: Remote (PST Timezone) Salary Range: up to 2500 USD NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and...
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Customer Engagement Specialist Iberia
hace 2 semanas
España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in...
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Customer Engagement Specialist Iberia
hace 5 días
España DS Smith A tiempo completoAre you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us! About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors...
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Customer Specialist
hace 6 días
España Boldr A tiempo completoA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
