Digital Customer Success Manager

Digital Customer Success Manager - SAP Signavio (French Speaker) - Temporary contract We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives YOUR FUTURE ROLE As a Digital Customer Success Manager (D-CSM), you will be part of a team supporting more than 4,500 global SAP Signavio customers. Your mission: help customers unlock the full value of their SAP Signavio solutions by driving adoption, building trusted relationships, and ensuring long-term success. You will proactively manage your own portfolio of customers at scale, delivering both 1:1 and 1: many sessions. At the same time, you will support customers reactively via a shared email inbox as part of a pooled Customer Success approach, ensuring timely and high-quality responses to a variety of inquiries. You’ll act as a trusted advisor and internal advocate, collaborating closely with stakeholders from Sales, Product Management, Services, and Renewals. You’ll also actively identify and cultivate customer advocates, securing references, testimonials, and success stories that amplify the impact of SAP Signavio across the ecosystem. Your responsibilities include Managing the overall customer relationship and ensuring value realization across the customer lifecycle Monitoring customer health and supporting adoption, retention, and upsell opportunities Responding to customer inquiries via the shared Customer Success inbox and resolving issues efficiently Creating scalable content such as best practices, community articles, and onboarding resources Sharing customer insights and feedback with internal stakeholders to influence product strategy and innovation Driving consumption of key functionalities across SAP Signavio solutions Identifying and engaging customer advocates to support reference programs and contribute to success stories You will thrive in this role if you're passionate about customer success, collaborative by nature, and excited to work in a fast-paced, digital-first environment. YOUR PROFILE 2–5 years of experience in Customer Success, Sales, Consulting, or a similar customer-facing role in SaaS or IT Solid understanding of cloud software, preferably with experience in a subscription model Strong communication, relationship-building, and problem-solving skills across all levels of an organization Demonstrated ability to manage multiple accounts and stakeholders efficiently in a digital engagement model Comfortable balancing proactive outreach with reactive support in a pooled model (e.g., shared inbox management) Motivated to build customer advocacy through meaningful relationships, trust, and shared success stories Proven track record of delivering business outcomes through scalable, customer-centric initiatives Experience with Business Process Management, SAP Signavio, SAP LeanIX, SAP Cloud ERP, or Gainsight is a plus Passion for customer value, business transformation, and continuous learning Fluent in French and English (written and verbal) Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid Job Segment: ERP, Cloud, SAP, Product Manager, Technology, Marketing, Operations #J-18808-Ljbffr