Service Reliability Engineering Team Leader
hace 5 días
Service Reliability Engineering Team Leader2 days ago Be among the first 25 applicantsWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job DescriptionThis is an exciting opportunity to join our Managed Platform Services (MSS) tribe in Seville, Spain. We are looking for a capable team leader with a strong technical foundation to drive one of our Service Reliability Engineering teams. As SRE Team Leader, you will be responsible for ensuring that service quality is aligned with business expectations while our platform is operating at the right level of performance 24x7. We are looking for a professional who is passionate about investigating, learning, and implementing new ideas and technologies while going beyond the job description to help where needed. At Sportradar, you will play a pivotal role in leading and guiding the most important part of our organization - our peopleRESPONSIBILITIESLead a distributed team of Service Reliability engineers, monitoring their performance and taking proactive action to guarantee continuous improvement in the team’s ways of working and efficiency.Ensure 24/7 on-call readiness of the team to respond to escalated incidents.Take active part in defining and adopting global and internal reliability targets.Implement and maintain the practice of continuous monitoring of internal and production environments to meet global and internal SLOs.Implement and maintain the practice of instant proactive and reactive response to production incidents.Define, follow, and share Troubleshooting protocols and post-incident debrief routines.Create and maintain field-facing knowledge base and documentation, and provide trainings to relevant Service teams when required.KEY COMPETENCIESOutstanding leadership, communication, and interpersonal skills.Excellent strategic thinking and problem-solving skills.Ability to simultaneously manage multiple priorities and projects in a fast-paced environment.Strong customer focus and attention to detail.Additional InformationAt Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our teamSeniority levelMid-Senior levelEmployment typeFull-timeJob functionReferrals increase your chances of interviewing at Sportradar by 2x.
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