Network Customer Service Manager
hace 3 días
En Satec_ estamos experimentando un continuo crecimiento y en la actualidad nos encontramos en búsqueda de un/a profesional para ejercer labores de coordinación y seguimiento en un servicio de soporte a las comunicaciones que prestamos a un gran cliente de en Barcelona. Somos Satec_, hace más de 30 años que ayudamos a optimizar el modelo de negocio de multitud de clientes en España, Namibia, Arabia Saudí, Reino Unido. Esto lo conseguimos gracias a la innovación, productividad, seguridad y eficiencia con la que realizamos proyectos de integración tecnológica, adaptándonos a la problemática específica de cada cliente y apoyándonos siempre en las tecnologías más innovadoras. Medición, seguimiento y reporte del grado de cumplimiento de SLAs Creación e implantación de programas de mejora de servicio. Seguimiento continuo de la evolución de los indicadores clave de desempeño de servicio (KPIs). Informes de seguimiento de servicio. Interlocutor único con cliente en el caso de disfuncionalidades del servicio. Seguimiento de incidencias de alto impacto. Reuniones presenciales cliente (lanzamiento, seguimiento, crisis, etc.). Realización de guardias puntuales (cada 7/8 semanas) Requisitos mínimos Experiencia superior a tres años en Servicios de Telecomunicaciones (valorable entorno operadora y soporte técnico a cliente en segmento grandes cuentas). Conocimiento y experiencia de equipo de los principales fabricantes (Cisco, Huawei, Teldat, Meraki, Aruba, Fortinet). Conocimientos en productos y servicios de datos: servicios de acceso Internet y redes de datos VPN. Conocimientos en servicios VoIP orientado a empresas (CentrexIP, IPTrunking) y servicios de voz TDM (PRA, BRA, POTS). Conocimientos en troubleshooting y la parte técnica. Experiencia con herramientas de ticketing: Remedy, HP Service Manager, ServiceNow, EasyVista. Modalidad hibrida 40% remoto - 60% presencial En Satec_ apostamos por las personas, por eso, creamos el mejor entorno para trabajar por el mundo que imaginamos. Ponemos a tu alcance un Plan de carrera que adaptarás a tu crecimiento profesional. Al movernos en un entorno internacional, entendemos la importancia de los idiomas y ofrecemos clases gratuitas para todos. Trabajamos con flexibilidad horaria ya que lo importante es que cada uno decida qué se adapta mejor en su día. Además, en Verano, nos gusta disfrutar las tardes, así que nos hemos decantado por fijar una jornada intensiva que coincide con el calendario escolar. En el Grupo SATEC, la diversidad es una seña de identidad. Promovemos la igualdad y la equidad, creando un entorno libre e inclusivo donde las personas puedan desarrollar todo su potencial. #J-18808-Ljbffr
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Service Manager
hace 3 días
Barcelona, España Robert Walters Spain A tiempo completoA leading international manufacturing organisation is seeking a Service Manager – Network Operations to join their team in Greater Barcelona. This is an exceptional opportunity for you to play a pivotal role in shaping and supporting the global network infrastructure of a renowned business, acting as the crucial link between internal IT teams and external...
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Service Manager
hace 4 días
barcelona, España Robert Walters Spain A tiempo completoA leading international manufacturing organisation is seeking a Service Manager – Network Operations to join their team in Greater Barcelona. This is an exceptional opportunity for you to play a pivotal role in shaping and supporting the global network infrastructure of a renowned business, acting as the crucial link between internal IT teams and external...
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Customer Service Manager
hace 1 semana
barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 1 semana
Barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 3 días
Barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 3 días
Barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 6 días
Barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 4 días
barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 3 días
Barcelona, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 15 horas
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
