IT Support Specialist
hace 2 días
Position Title: IT Support SpecialistLocation: RemoteEmployment Type: Full-TimeExperience Level: 3+ YearsCompany: Teamficient - www.teamficient.comSalary Range: $800 - $1000 (Negotiable for highly experienced candidates)Job Overview:We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.Key Responsibilities:Implement feature requests and provide technical solutions in coordination with the development teamRespond to and manage technical support inquiries, ensuring quick turnaround and resolutionTroubleshoot system bugs and escalate complex issues to the IT Manager when necessaryCoordinate with internal teams to deploy code updates and fix system configurationsMaintain clear and up-to-date technical documentationEnsure all tasks are completed within defined SLA windowsQualifications:Bachelor’s degree in Information Technology, Computer Engineering, or a related fieldAt least 3 years of experience in IT support, system administration, or helpdesk rolesBased in the Philippines with the ability to work flexible shifts, including evenings and weekendsProficiency with remote access tools, ticketing systems, and CMS or web-based platformsStrong problem-solving abilities and attention to technical detailExcellent written and verbal communication skillsProven track record of working independently and performing well under pressureSystem Requirements:Desktop/LaptopIntel Core i54GB RAM for multitasking requirementsWorkstation free from any Noise and DistractionsBackup Internet ConnectionUSB Headset with Noise CancellingBackup for Power Outage: Generator/UPS or Alternative LocationBenefits:Competitive salary based on experienceFriendly, collaborative, and inclusive team cultureOpportunity to work on innovative, international digital projectsThis is a long-term position where you’ll be part of an awesome team, working from home with guidance and supportFor any questions, please send an email to xxxxxxxxxx@xxxxxxx.xxx(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. #J-18808-Ljbffr
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