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Job Description - Housekeeping Trainee (HOT0B55Y)Job Number:Work LocationsHilton Madrid Airport Avenida de la Hispanidad 2-4 Madrid 28042As a Housekeeping Trainee, you'll be responsible for helping manage the housekeeping office to provide a great experience for guests and members. Specifically, you will be responsible for performing the following tasks to the highest standards:Help manage the cleaning office.Receive all incoming calls and respond accordingly.Assign rooms and task lists to team members.Ensure that keys are issued in accordance with security procedures.Record and store all lost items after each shift; send lost property to guests according to procedures.Manage guest requests and inquiries immediately.Ensure that all relevant guest information is communicated to the housekeeping staff.Support in carrying out administrative and IT tasks.Support for the organization and control of extra tasks and special tasks.Report all necessary maintenance daily and record all work.Liaise with the front desk and guest service to ensure that all information is communicated efficiently and quickly.Ensure that communication has been clear and consistent in all shifts.Support for the control of dry cleaning and guest laundry personnel.Support for updating the system periodically to provide maximum room performance to the hotel's active inventory.The ideal candidate will possess:Positive attitudeGood communication skillsCommitment to providing a high level of customer serviceGood presenceFlexibility to respond to a variety of different work situationsAbility to work individually or in a teamWillingness to learn“Diversity, Equity & Inclusion is at the core of who we are. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.”
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