Receptionist trainee

Job Description:
The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing.
Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list.
Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control.
Back office: issue of reports for the Management, monitoring of guests’ comments and maintenance incidents.

Requirements:

Pursuing tourism-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…).
Fluent English and Spanish.
Internships are available for a minimum duration of 3 months.

Skills

Be a good communicator.
Show commitment to the job.
Handle stress well.
Be sales-oriented.
Be an excellent observer.
Be well-mannered and respectful.


Interested candidates should send CV to: empleo@tochostels.com (Add in the subject: Granada)


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