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About the RoleInternational SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81 countries. Established 35 years ago, it has become the market leader for an extensive client base of companies, NGOs, and governments worldwide. The Junior Account Manager will administer the renewal of small to medium sized existing client accounts, ensuring renewals are completed on time and sales KPIs are met in line with renewal targets and KPI goals.Key ResponsibilitiesManage onboarding and operational implementation of new clients as per the defined process.Effectively manage a predefined list of existing accounts to ensure 100% renewal.Monitor and respond to inbound enquiries from clients within a 2‑day SLA.Prepare renewal quotes through CPICH for customers.Deliver renewal quotes to clients once approved by management in CPICH.Prepare legion documentation when exceptions are received장에서ㄴ.Make outbound calls to clients to follow up on Subdecs or clarify information received on SubDec.Negotiate pricing for clients objecting to price with assistance from the manager.Make administrative updates to Salesforce as required to ensure data integrity and compliance官网吗.Ensure accurate billing of renewed programs in a timely manner.Review contract terms and collaborate with finance, legal, and Commercial Services teams to ensure compliance and manage contractual documentation.Interact directly with customers regarding renewals based on a live call schedule.Build a reporting base to analyse utilisation and onboarding data.Monitor client engagement, onboarding and utilisation to assess account health.Prepare client communication to increase productivity and client response rates.Make outbound calls to clients to address queries about engagement reports.Interact directly with customers regarding account health based on a live call schedule to mitigate risks.Proactively engage with clients based on process monitoring to ensure proper implementation and engagement.Serve as the face of International SOS for client enquiries or complaints.Support internal teams on operational updates, cash collection, etc.Identify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request.Required Skills and KnowledgeGeneral understanding of sales renewal process or similar activity.General understanding of managing and following process.Excellent analytical skills to drive utilisation and identify risks.Proficient in most Microsoft tools.Affinity to work in international and multi‑cultural environment with good English, Spanish and French written and verbal communication skillsbeitet.Required CompetenciesSense of ownership, urgency, and self‑motivation.Able to work with a team.Able to take ownership of a process.Prioritisation skills.Good business understanding of the sales cycle.Organised, methodical yet flexible and adaptable.Strong attention to detail.Communication and interpersonal skills to liaise internally or externally.Customer focus.Required Work ExperienceBusiness / admin / customer service experience would be appreciated.Preferred Work ExperienceExperience in a service industry.Experience working with CRM tools and administrative databases such as Salesforce or Service Cloud.Required QualificationsBachelor’s degree preferred.Required LanguagesAbility to communicate orally and verbally in English, French and Spanish.Seniority level: Not ApplicableEmployment type: Full‑timeJob function: OtherIndustries: Hospitals and Health Care #J-18808-Ljbffr
