Technical Service Representative

Technical Service Representative KNF Italia Founded in 2006 by Kurt Neuberger in Freiburg, Germany, KNF is an independent, family‑owned company that designs, manufactures, and distributes diaphragm pumps and systems for handling gases and liquids. KNF Italy manages sales and services throughout the national territory, offering advanced and highly customizable solutions for demanding sectors such as medical, environmental, digital printing, and analytical. Where we work Cernusco sul Naviglio – Milan Main Responsibilities Full management of the “Complaint & Return” process: customer contact, RMA opening, monitoring incoming materials, initial technical inspection, and subsequent handling of materials (shipment to subsidiaries, repair offers to customers, returns to customers, closure and reporting). Interface and collaboration with internal departments such as Order Office, Sales Office, Logistics, and Administration. Written and spoken communication in English for managing the process with foreign subsidiaries. Professional communication and technical support to customers in collaboration with internal departments. Accurate tracking of time and costs related to managed processes. Participation in technical training and refresher courses at foreign subsidiaries. Compliance with safety regulations and company procedures. Required Skills Technical diploma or degree in a mechatronics profile. Good spoken and written English. Excellent knowledge of MS Office (Excel, Outlook, Word). Own vehicle – Category B driving license. Previous experience in customer service or complaint management in a technical environment and knowledge of SAP (MM/SD/CS) or CRM systems is a plus. Soft Skills Effective communication: active listening and clear expression in Italian and English. Empathy and customer orientation, with the ability to handle situations professionally. Stress management: ability to remain calm and focused under pressure. Organization and precision in carrying out assigned tasks. Proactivity: initiative, results orientation, and problem‑solving attitude. Flexibility and adaptability to changing priorities. Teamwork skills. What We Offer Dynamic company with a value‑oriented culture and flat hierarchies, offering interesting professional development opportunities in a growing multinational environment. Six‑month internship contract aimed at employment Expense reimbursement Daily meal vouchers Contact Andrea Amati – General Manager, KNF Italia Email: andrea.amati@knf.it LinkedIn: Andrea Amati #J-18808-Ljbffr