Field Service Engineer
hace 3 días
Social network you want to login/join with:**Power the Future with us**SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.We are looking for a Field Service Engineer to join our team in Spain in the Area of Valencia**What will you be doing?**- Resolve issues over the phone with qualified personnel when on-site;- Replace or assist in replacing SolarEdge products at the field;- Propose alternative system designs to achieve better functionality of the system;- Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)- Assist in commissioning of residential or commercial Solar Systems;- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors- Manage the monitoring database of customer installations- Run training sessions with SolarEdge customers- Advise customers concerning equipment operation, maintenance, or programming;- Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site;- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;**Requirements**:**Requirements**:- Technical engineering background - preferably gained in an electrical/photovoltaic engineering field- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role- Valid driver license- Traveling to sites within Spain, but also international travel may be required- Self-contained and self-organized working style- Experience in SolarEdge products (inverters, optimizers, battery solutions) - an advantage- Self-starter and quick learner- Customer-oriented with excellent communication skills- Ability to multitask in a very fast-paced environment- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers:- Excellent interpersonal verbal and written communication skills.- Fluent in English and local language - both written and spoken**SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.****SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.**Country:SpainCity:Spain #J-18808-Ljbffr
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